Entry Specialist Service Representative

OBJECTIVE

To obtain a position as a Customer Service Rep or Data Entry Specialist with an exciting and ambitious company. Over 10 years of experience providing customer service as an accomplished Educator, member service representative, Front Desk Agent and Receptionist. Always striving to achieve customer satisfaction by listening attentively, solving complex problems effectively, and using tact and diplomacy to find common ground and achieve win-win outcomes.

QUALIFICATIONS

Excellent interpersonal communication skills

Proficient with computer applications

Organized and detail oriented

Data Entry experience

Strong Oral and Written Communication Skills

Fluent in English and Spanish

EDUCATION

2015-2016 Florida International University Online Miami, Florida

Certificate of Completion: Administrative Medical Specialist with Medical Billing and Coding + Medical Terminology Awarded 02/04/2016

2004-2006 Florida International University Miami, Florida

Bachelor’s Degree in Early Childhood Education with ESOL endorsement: 3.4 GPA

Certification: Certified in Early Childhood Education with an ESOL endorsement. Successfully passed all parts of the Teacher Certification Exams: General Knowledge, Subject Area (Early Childhood) and Professional Exam.

2000-2004 Miami-Dade Community College Miami, Florida

Associates Degree in Early Childhood Education

1996-2000 Miami Coral Park Senior High Miami, Florida

High School Diploma: Honors Graduate 3.755 GPA

WORK EXPERIENCE

2007-2012 Riverside Elementary Miami, Florida

2007-2012 Kindergarten Teacher/VPK Teacher

Instructed curriculum using multiple teaching methods.

Implemented class and individual behavior management programs.

Used appropriate learning strategies for Guided Reading Groups using FAIR data.

Incorporated multi-cultural activities to enhance student learning and self esteem.

Adapted curriculum and modified instruction for those with Individual Education Plans.

Communicated effectively with parents through weekly Newsletters, weekly or daily progress reports and phone calls.

2007-2012 Dr. Lallouz Health Center North Miami Beach, FL

Seasonal Receptionist/File Clerk

Greet patients and get their file ready for the doctor.

Set up rooms for patients.

Answer incoming calls and schedule appointments

Send and receive faxes

File doctor’s notes, insurance information and other documents.

2004-2005 Coral Park Elementary Miami, Florida

After School Clerk

Prepared rosters and sign out sheets on a monthly basis

Received payments from parents and recorded them accurately.

Assisted Leaders with injured students (First Aide)

Other miscellaneous clerical tasks (copies, faxes, answered phones)

After School Leader

Assisted students with homework help.

Read with students to help increase their reading level.

Arts and crafts activities.

2003-2007 Miami Dade County Public Schools Miami, Florida

Substitute Teacher

Provided temporary instruction to students.

Handled disciplinary and behavior problems as necessary.

2003-2004 Preferred Care Partners Miami, Florida

Member Service Representative (July 2003-April 2004)

Answered member services phone line within two rings

Assisted elderly members with questions and concerns about medical plan

Scheduled transportation to and from doctor’s offices and medical facilities.

Followed up on medical questions and referral issues.

Served as a liaison between medical offices and members

Documented all calls accurately in member services data system.

Sent and received faxes from members and service providers.

Entered new member applications into CMS system

Answered multi-lined telephones covering receptionist lunch from 12-1pm

File Clerk (April 2003-July 2003)

Filed confidential medical documents into appropriate member files.

Made files for new members

Maintained files in alphabetical order and neat

Promoted to Customer Service Representative after three months

2001-2006 Victoria’s Secret Dadeland Miami, Florida

Seasonal Cashier

Assisted customers at checkout, scanning merchandise quickly and accurately.

Provided correct change for customers and maintained register without shortage or overages..

Maintained work area neat and kept put backs to a minimum.

Assisted with store closing procedures including organizing and restocking merchandise.

2001-2003 Claude Pepper Elementary Miami, Florida

Paraprofessional

Assisted student with cerebral palsy with physical limitations. (bathroom, eating, etc.)

Modified and adapted daily curriculum to provide appropriate lessons under the supervision of the classroom teacher.

Worked closely with ESE and General Ed teacher to provide the best possible education.

Other tasks as directed.

2000-2001 Miami Dadeland Marriott Miami, Florida

Front Desk Clerk

Checked-in guests quickly and accurately

Provided customer service and assistance to guests

Answered guest questions and provided alternate assistance when necessary

Maintained cash register with accuracy

Made daily deposits into vault

Responsible for daily reports including contingency, dup, and high balances reports

Answered multi-lined telephone and served as the operator when needed.

Made copies, sent and received faxes and looked up daily rates when needed.

LANGUAGES

Fluent in Spanish and English

REFERENCES

Will be furnished upon request

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