PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

DIEPHNA JEANTY

SUNRISE, UNITED STATES 33351

941-***-**** advand@r.postjobfree.com

Versatile Office Manager with expertise in data entry, client resolution, customer retention, administrative and management responsibility related to Office personnel and client escalations. Bringing extensive background from various industries including office administration and related roles. Adept at drafting HR, or other-related documents and maintaining organizational records with accuracy, while tracking profitability and customer-focused metrics for sustained growth.

• Cash Handling (4 years)

• Inventory Control

• Babysitting

• Restaurant experience

• Customer service (4 years)

• Cleaning

• Pet sitting

• English (10+ years)

• Multilingual (10+ years)

• Leadership (4 years)

• Crisis management

• Food service (4 years)

• Typing

• Food handling (4 years)

• Food industry (4 years)

• Cooking

DOUBLETREE BY HILTON

Housekeeper Sunrise, FL March 2022 - Current

Worked on cleaning team to service hotels, offices and other commercial buildings. Kept building entryway glass clean and polished for professional presentation. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.

CHIPOTLE GRILL

Manager Fort Lauderdale, FL November 2021 - March 2022 Set and enforced performance and service standards to keep consistent, high-quality food service for customer satisfaction.

Organized and oversaw food service training to educate employees on policies and customer EDUCATION

interactions, relaying orders to cooks and upselling food and beverages. Maintained compliance with company policies and procedures for food safety, sanitation and quality.

MCDONALD'S

Manager Coral Springs, FL August 2018 - November 2021 Created and implemented policies to achieve customer satisfaction and maintain food service standards.

Supervised food preparation stations to observe hygiene and taste quality of food served to customers.

Developed, implemented and managed business plans to promote profitable food and beverage sales, engaging and tracking employees against weekly company metrics. BBA

Broward College

Fort Lauderdale, FL, 12/2023

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