Collections Specialist Customer Service

VV Vickie VandenBos

Killeen, TX ***** 254-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Managing Delinquent Accounts

Customer Advising and Referral

Correspondence Sorting and

Filing

Service Quality Standards

Debt Repayment Negotiation

Payment Solicitation

Delinquent Account Notification

Payment Scheduling

WORK HISTORY COLLECTIONS SPECIALIST 10/2022 to CURRENT SWBC Work From Home

Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements.

Achieved performance goals on consistent basis.

Maintained high volume of calls and met demands of busy and productive group.

Used probing techniques to determine debtors' reasons for delinquency. Handled over 50 outbound and inbound calls daily with goal of collecting owed debt.

Processed payments and contracts on accounts.

Discussed options with delinquent clients in terms of proposed solutions or foreclosure.

Used scripted conversation prompts to convey current account information and obtain payments.

Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

HOSPICE AIDE 02/2009 to 02/2013

Compassionate Care Home Health Services Killeen, TX Protected privacy and delivered comfort to preserve dignity of dying patient and family members.

Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Comforted family members, offered attentive listening and high level of emotional support.

Positioned patients to provide comfort and promote better body alignment. Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.

Facilitated personal hygiene management, feeding and ambulation. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

PHARMACY CLERK 02/2009 to 01/2011

Baylor Scott & White Hospital Temple, TX

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Established and maintained patient profiles, updating organizational database with current information.

Processed incoming drug orders by checking deliveries against paperwork and updating computer system.

Counted and labeled prescriptions with correct item and quantity. Communicated instructions to patients or caregivers about proper use and storage of drugs.

Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions. Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers. Completed cash register transactions by handling credit and cash payments using pharmacy register system.

Supported pharmacists with day-to-day activities and pharmacy office management functions.

RETAIL STORE MANAGER 03/2008 to 02/2010

Avenue Stores Temple, TX

Managed store organization, maintenance and purchasing functions. Trained team members in successful strategies to meet operational and sales targets.

Resolved customer service issues promptly.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Completed routine store inventories.

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs. Optimized store displays and appearance via strategic merchandising. Established and optimized schedules to keep coverage and service in line with forecasted demands.

Answered questions about store policies and addressed customer concerns.

Maintained customer satisfaction with quick and professional handling of product returns.

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends. Examined merchandise to verify correct pricing and attractive displays. Kept orderly and accurate accounting records by monitoring sales documentation.

EDUCATION Phelbotomy 04/2010

First Response Medical Training, Killeen, TX

High School Diploma 06/1993

C.E. Ellison, Killeen, TX

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