Service Agent Customer
Resume:
Jeremy Barnes
******.***********@*****.***
Education Bachelor of Arts in Interdisciplinary Studies, December 2023
University of North Alabama, Florence, AL
Major: Interdisciplinary Studies with an emphasis on business. GPA: 2.5 / 3.0
Relevant Case Management, August 2010 - January 2019
Experience AT&T Customer Contact Center / DirecTV, Tulsa, OK
Taking inbound and outbound calls to help customers with repeat or ongoing issues
Customer service
New product launch support
New product training
Liaison between customers and the local technician office
Quality Assurance Coach, January 2007 - October 2010,
Alorica Customer Contact Center, Tulsa, OK
Customer service agent support and coaching with inbound calls
New product training
New process and policy training
General Manager, September 2001 - March 2006
Famous Dave's BBQ, Florence, AL
Day to day restaurant operations
Review all training of employees
Weekly scheduling
Weekly inventory
Weekly and monthly profit and loss reconciliation
Safe and money drop security
Local store marketing
Volunteer Adopt-a-Mile, Safe Place, Walk for Alzheimer’s
Experience
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