Data Entry Customer Service

Cheryl-Ann Sylvester

917-***-**** *******@*****.***

Experience

Maritime Life Caribbean Limited, Port of Spain, Trinidad

Senior Benefit Adjudicator June 2020 – December 2021

Client Benefit Representative October 2007 – May 2020

Over the past twenty-five years working in the various positions, I mastered the art of time management customer service skills, effective speaking and communication. Perform data entry tasks on different software programs. Acquired various skills in management, administration and adjudication functions of various lines of benefits, life health and pension.

Communicating effectively with clients, brokers, hospital personnel. Addressing and solving different issues that presented on different levels for a vast number of clients.

Completed a number of courses in Health Insurance, Customer Service, Effective Speaking etc.

I am able to administer, adjudicate manage and settle both individual life and health plans, group life and health as well as pension plans. I am very knowledgeable on both the administration and adjudication aspects of these benefit lines.

Upon early retiring in December 2021, I made my exit feeling fulfilled knowing that I made an enormous contribution to the company Maritime Life Caribbean Limited, their vision providing Exceptional Service and to be the number one client focused, service driven organization in the Caribbean.

DUTIES AND ACHEIVEMENTS:

As one of the senior personnel within the department I formed an integral part in the proper function of the department, which resulted in my achieving a percentage of ninety plus on my annual Appraisals

Administer, process, adjudicate review and approve individual life, health and Pension benefits in accordance with the policy contract.

On many occasions settlements were paid to the clients within the normal processing times or before, resulting in a more satisfied clientele.

Maintain proper records, data entry, thereby easy access to client, claim, coverage information which made it easily accessible when the need arose.

Conduct on-board training sessions for new financial advisors providing a better understanding of the product they are selling.

Maintaining effective communication among key personnel

Assist clients in verifying coverage with medical providers assessing and approving claims settlements

Preparation of cheque settlement to clients / processing payments directly into their bank accounts

Preparation of monthly reports

Underwrote Group Life and Health applications for proposed benefit holders

Prepared quotations for Group Life and Medical plans directly or through brokers and agents

Issued policy documents and endorsements,

Administered Group Pension Plans

Manage records and perform data entry functions for group life and health benefits

Issued certificates, identification cards, and booklets for plan enrollees

Ensured proper processing of enrollee policy contract documents and endorsements

Responded to customer queries and made service visits to both companies and Hospitals

Generated monthly commission, prepared and disbursed cheques to Brokers and Financial Advisors

Generated and reconciled monthly premium statements

Held briefings with brokers and plan administrators regarding plan specifications and benefits

Provided quality service to assigned portfolio to ensure proper installation of new plans

Underwrote new and annual renewal Group Life and Health plans

EDUCATION

San Juan Senior Comprehensive School - Trinidad, West Indies

C.X.C Principles of Accounts & Office Procedures Certificate

Pitman Examinations Institute Typewriting Certificate

Modern Business School – Trinidad, West Indies

Pitman Examinations Institute Principles of Accounts Certificate

Tranquility Government Secondary School - Trinidad, West Indies

University of Cambridge General Certificate of Education (G.C.E.)

Caribbean Examinations Council Certificate (C.X.C.)

SUPPLEMENTARY DOCUMENT:

ADDITIONAL COURSEWORK, TRAINING AND CERTIFICATIONS

2014 to 2021 BOOKING.COM PLATFORM – REVIEW RATE SCORE 9.75 OUT OF 10

ANTI MONEY LAUNDERING AND CONMBATING OF TERRORIST FINANCING TRAINING WITH ANNUAL UPDATES

ADVANCE CUSTOMER SERVICE

SELF DEFENCE TRAINING WORKSHOP

2014

MINISTRY OF COMMUNITY DEVELOPMENT, CULTURE AND GENDER AFFAIRS – COMMUNITY DEVELOPMENT SKILLS TRAINING PROGRAMME 2014

Introductory Level Training in Small Scale Catering

(60 Hours )

2008

MINISTRY OF COMMUNITY DEVELOPMENT, CULTURE AND GENDER AFFAIRS – COMMUITY DEVELOPMENT SKILLS TRAINING PROGRAMME 2008

Introductory Level Training in Beauty Culture

(60 Hours Contact)

THE MARITIME FINANCIAL GROUP

Customer Service Skills in Action Training

2006 - 2007

INDIVIDUAL HEALTH INSURANCE

I.H.I. Certificate

TRINIDAD & TOBAGO FINANCIAL INVESTIGATIONS UNIT

Combating Money Laundering Training

2004 WORLD OF AMERICA – INTERNATIONAL HEALTH INSURANCE DENMARK A/S

Market Individual Health Products

1998- 2000 PORT OF SPAIN JUNIOR CHAMBER 1998 MID-YEAR CONVENTION

Training Seminars in Bridgetown, Barbados

1991 - 1998 PERSONNEL MANAGEMENT SERVICES LIMITED

Time Management

M.K. CAREERS TRINIDAD LIMITED

Professionalism in the Work Place

ARIMA SENIOR COMPREHENSIVE SCHOOL

(Evening Classes)

Micro Entrepreneurship

INTERNATIONAL MANAGEMENT DEVELOPMENT INC.

"Customer Focus Workshop" with William L. Carney

DALE CARNEGIE

Effective Speaking & Human Relations

HEALTH INSURANCE ASSOCIATION OF AMERICA

H.I.A. Designation

THE YOUTH TRAINING AND EMPLOYMENT PARTNERSHIP PROGRAMME (YTEPP) LTD.

140 Hours in Micro Entrepreneurship

Skills Acquired

Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook, and Adobe

Strong knowledge of Oracle, ISeries, Access and Togas

Data Entry on different software

Time Management

Organized

Methodical

Attention to details

Good communication both written and oral

Good Team Player

Committed

Good work Ethics

Customer Service skills

Host on Booking.com platform

Small Scale Catering of Caribbean Cuisine

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