Barista
Resume:
Kandria Brooks
Contact
Email:
****************@*****.***
Phone:
Address:
Greensboro, Nc, 27406
Experience
Ice Cream Scooper
Scoopzone, Greensboro, Nc / Jul 2022 - Present
Attended allergy and foodborne illness in-service training to maximize guest safety.
Reported accidents and injuries to minimize threats to health or environment.
Performed personnel activities such as supervising and training employees.
Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
Washed dishes, glassware and silverware after meals.
Communicated with customers regarding orders, comments and complaints.
Brewed coffee and tea and filled containers with requested beverages.
Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment.
Organized eating, service and kitchen areas.
Served customers in eating places that specialized in fast service and inexpensive carry-out food.
Replenished foods at serving stations.
Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines.
Collected and returned dirty dishes to kitchen for washed.
Monitored and ordered supplies and food items and restocked as necessary to maintain inventory.
Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper.
Accepted payment from customers and made change as necessary.
Notified kitchen personnel of shortages and special orders.
Wrapped menu item such as sandwiches, hot entrees and desserts for serving or for takeout.
Cleaned ice cream cases, machines and preparation areas to comply with OSHA regulations.
Security Guard
Andy Frain, Greensboro, Nc / Apr 2022 - Sep 2022
Maintained working knowledge of locations of various departments, buildings and access routes.
Operated two-way devices to summon emergency assistance or communicate with staff.
Protected property and staff by maintaining safe and secure environment.
Enforced regulations and directives for site pertaining to personnel, visitors and premises.
Directed employees and visitors to appropriate evacuation areas to manage emergencies.
Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
Examined doors and windows, verifying proper function and security.
Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes.
Monitored entry-exit activity, allowing only authorized personnel to enter facility.
Controlled personnel access by monitoring identification of individuals entering restricted areas.
Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
Conducted investigations of security-related incidents by interviewing witnesses and gathering evidence to complete reports.
Observed areas for signs of crime or disorder and investigated disturbances.
Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.
Facilitated flow of information by attending scheduled departmental meetings.
Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.
LIaised with law enforcement agencies and local and federal agencies.
Assisted people in health crises by administering first aid or calling emergency medical services.
Checked surveillance cameras to identify disruptions or unlawful acts.
Apprehended and detained perpetrators while waiting arrival of authorities.
Barista
Harris teeter(Starbucks), Greensboro, Nc / Dec 2021 - Apr 2022
Operated cash registers and handled cash and card transactions.
Maintained clean and healthy environment by following proper safety and sanitation regulations.
Warmed and served baked goods and pastry items to customers.
Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
Implemented process improvements to enhance service and store appearance.
Weighed, ground and packed coffee beans and grounds for bulk sales.
Prepared teas, hot chocolate and other non-coffee drinks for customers.
Welcomed customers and answered questions regarding menu items and preparation methods.
Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
Accomplished new and different drink requests, enhancing coffee shop reputation.
Maintained inventories by replenishing coffee bean supply and stocking brewing equipment.
Trained new baristas on company processes and product preparation.
Answered customer phone calls and appropriately addressed questions and complaints.
Presented and explained drink menu, answering questions to educate customers.
Demonstrated coffee grinding and brewing equipment and accessories, increasing sales of machines.
Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
Sold and served baked goods and miscellaneous food items, increasing company revenue.
Memorized or referenced readily accessible information to relay to customers.
Hostess
Texas Roadhouse, Greensboro, Nc / Oct 2020 - Apr 2021
Stocked service areas with supplies to deliver faster service to guests.
Observed guest needs throughout dining experience, driving high-quality service.
Maintained clean and neat workplace and dining room area.
Engaged with guests to maximize satisfaction with food and service.
Assisted in serving guests for parties and special functions.
Processed phone and online orders, keeping food hot and fresh until picked up.
Reviewed work procedures and operational problems, determining ways to improve service.
Helped FOH team members, maintaining positive working relationships.
Informed guests of food and drink specials, fostering smooth handoff to service staff.
Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
Conversed with members and guests in outgoing and friendly manner.
Answered phone calls to take reservations and address guest questions and concerns.
Supported servers and bussers through high-volume shifts with food running and table clearing.
Presented positive first impression of establishment's high standards by delivering exceptional service.
Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
Escorted guests to proper tables or offered open seating options in bar and patio areas.
Education
James B. Dudley high school
Greensboro, Nc
High School Diploma
(Jun 2021)
Skills
Teamwork
Creativity
Attention to detail
Responsibility
Problem skills
Critical thinking skills
Flexibility
Adaptability
Leadership
Mobile development
Writing skills
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