Service Associate Customer
Resume:
Suzette Morales
Sharpsburg, GA ***77-3366
advaky@r.postjobfree.com
OBJECTIVE
My goal is to become associated with a company where I can utilize my skills and gain further experience, while enhancing the company’s productivity. I am confident, resourceful, proactive and always eager to learn and welcome growth opportunities. I work well independently and as a team player.
PROFESSIONAL EXPERIENCE
DEPOSIT OPERATIONS SPECIALIST – SUNSTATE BANK, Miami, FL 2004-2022
Responsible for performing general deposit operations including wire transfers and electronic banking in accordance with established operating procedures. Assist the Deposit Operations Manager in performing daily and monthly time sensitive functions. Process large item verification, chargeback items, unposted items, monitor debit card account alerts, including customer and account officer notifications. Efficiently handle a large volume of work daily.
CUSTOMER SERVICE ASSOCIATE – ASSURANT GROUP. MIAMI FL 2001-2003
Hired on the Sales Assurance Team as a bilingual service associate retaining and selling customers Credit Insurance, and Debt Deferment products on their credit cards. Within a year of being hired I was promoted to Traditional Lines also as a bilingual service associate. The calls in Traditional Lines are geared more towards traditional insurance products, such as Mortgage life & disability insurance, as well as renters’ insurance and many others.
HUMAN RESOURCES MS- AMJET, INC. MIAMI, FL 1990-2000
I began as secretary to the president in charge of all office duties, including invoicing, delivery receipts, accounts payable and receivable, as well as payroll. I was soon promoted to office manager, where I supervised several other employees. After some time as office manager, I was then promoted to the Human Recourses department. In that department I was given the responsibility of payroll, insurance, and workers’ compensation claims, as well as other Human Resources duties.
BOOKKEEPER- FLORIDA INTERNATIONAL BANK. MIAMI, FL 1983-1990
In this position I started in the bookkeeping department, where my duties included filing, typing, and the secretarial skills. I was then promoted to customer service in that capacity I helped customers in their banking decisions, and any other banking issues.
E D U C A T I O N
Regents High School Diploma 1982
Some College experience 1982-1983
Banking courses in Miami Dade 1985
References available upon request
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