Service Representative Customer

MICHELLE WEDMORE

advajq@r.postjobfree.com 513-***-**** Mount Orab, OH 45154

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Product and service knowledge

Training and development

Staff training and development

Customer relations

Time Management

Experience

High On The Hill Cincinnati, Ohio

Assistant Manager

04/2014 - 07/2018

Delegated daily tasks to team members to optimize group productivity.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows, and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Delegated assignments based on team strengths to optimize floor coverage and service levels.

Recruited and hired qualified candidates to fill open positions.

Worked closely with customers to understand needs and resolve diverse issues.

Maintained current understanding of company offerings to better serve customers and team members.

Assisted manager in planning and implementing strategies to attract customers and maximize sales.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Handled responsibilities successfully in manager's absence.

Worked closely with store manager to maintain day-to-day operations.

Omni Windows Williamsburg, Ohio

Customer Service Representative

06/1993 - 09/1994

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Upheld quality control policies and procedures to increase customer satisfaction.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Used proven techniques to de-escalate angry customers during telephone interactions.

Answered inbound calls, chats, and emails to facilitate customer service.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education and Training

American Intercontinental University Schaumburg, Illinois

Associate of Arts in Arts and Business Administration

Expected in 09/2023

[Award] Recipient

[Semester, Year] - Dean's List

[Semester, Year] - Honor Roll

[Number] GPA3.5

Final Grade: [Letter]A

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