Alexa DeLugt

Professional Seeking Remote Work

Queen Creek, AZ 85142

advahf@r.postjobfree.com

+1-480-***-****

Seasoned customer service representative with years of experience providing support to customers via phone and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a remote position to allow me to work from home. Authorized to work in the US for any employer

Work Experience

Freelance Artist and Graphic Designer

self-employed - Queen Creek, AZ

March 2015 to Present

• Interacting with clients through email and on the phone

• Created designs, concepts, and sample layouts.

• Determined size and arrangement of illustrative material and copy.

• Developed graphics and layouts for product illustrations.

• Prepared illustrations or rough sketches of material discussing them with clients.

• Reviewed final layouts and suggested improvements as needed.

• Used computer software to generate new images.

Recruiter

P&G Solutions - Remote

May 2022 to August 2022

• Reviewed submitted resumes and verified that the applicant had all of the position requirements

• Contacted applicant through online chat, text, email and phone

• Provided additional information to the applicant regarding the position’s pay, schedule, description, etc.

• Was extremely personable, empathetic, friendly and professional to each applicant through any platform of communication.

• Utilized applicant starter.com and career lister.com to schedule each applicant for an in person interview in the specific time frame that was allotted.

• Problem solved on the spot for any issues regarding the applicant’s schedule, the company’s schedule, transportation arrangements and scheduling conflicts.

• Utilized my data entry skills to update applicant profiles on a daily basis.

• Worked remotely and utilized time management and my self starter skills to complete my work on time and accurately.

General Manager

Madera Interior Solutions LLC - Mesa, AZ

September 2019 to April 2022

• Solved issues as they arose, no matter how intense/difficult the client is.

• Placed cabinetry orders with the different warehouses that are used

• Met with clients on site with my project manager to address on the job issues

• Utilized QuickBooks to invoice and collect money from the clients according to the cabinetry/countertop timelines.

• Placed orders for warranty cabinets/cabinet parts

• Utilized Docusign to send out initial cabinetry/countertop contracts and addendums

• Scheduled confirmation measurements and on site appointments

• Scheduled cabinetry deliveries and cabinetry installations

• Responsible for providing payment to all of our vendors and installers

• Extensive use of CRM

• Conducted interviews of potential new hires

• Assisted the Sales team in showroom consultations for new clients

• Called clients to discuss payments, billing and monetary discrepancies

• Utilized Microsoft excel for order placing daily

• Responsible for managing the account for vendor payment

• Assigned tasks to all team members daily

Sales Associate

Spirit Halloween - Gilbert, AZ

August 2019 to October 2019

• Supported the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store

• Responsible for maintaining Guest Services as per Company Standards

• Supported the Store Management Team by generating sales, sign waving, general housekeeping, merchandising, signing, pricing, POS operations and loss prevention

• Other duties as assigned

Merchandise Flow Team Member

Target - Queen Creek, AZ

April 2014 to October 2018

• Supported total store sales and increase profitability by ensuring product is in stock and available to our guests

• Established a culture of accountability through clear expectations and performance management

• Identified theft and shortage trends in your store

• Worked a schedule that aligns to guest and business needs (this includes early morning/overnight shifts, evening and weekends)

• Own the prevention, identification and resolution of external theft incidents

• Supported internal investigations led by an AP executive leader in your market and/or your leader Tattoo Apprentice

Mortuary Tattoo - Mesa, AZ

March 2016 to June 2016

• Answered phones

• Accepted payment

• Screened IDs to ensure client was legal age

• Set up and break down stations

• Kept shop clean inside and out, waiting room, bathroom, front office, tattoo and piercing rooms

• Greeted clients and how to price out tattoos

• Run errands and the front office on weekends

Education

High school

Poston Butte High School - San Tan Valley, AZ

High school

Churubusco High School - Churubusco, IN

Business Certificate in Business

Rio Salado - Gilbert, AZ

Skills

• Microsoft Office

• Animal care

• Kennel Experience

• Phone Etiquette

• QuickBooks

• Front Desk

• Microsoft Excel

• Pet Care

• Computer Operation

• Communication skills

• Customer service

• DocuSign

• Google Docs

• Team Management

• CRM Software

• Microsoft Powerpoint

• Administrative experience

• Microsoft Word

• Leadership

• Personal Assistant Experience

• Microsoft Outlook

• Illustration

• Photography

• Graphic Design

• Customer retention

• Phone etiquette

• Senior Leadership

• Computer skills

• Human Resources

• Business management (2 years)

• Business operations (3 years)

• Pricing

• Administrative operations (4 years)

• Business operations (3 years)

• Marketing

Certifications and Licenses

General Business

Present

I completed all of the business courses required for my associate’s degree in Business. Assessments

Scheduling — Highly Proficient

August 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Highly Proficient

Customer focus & orientation — Expert

April 2022

Responding to customer situations with sensitivity Full results: Expert

Verbal communication — Expert

September 2019

Speaking clearly, correctly, and concisely

Full results: Expert

Attention to detail — Expert

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate