Customer Service Call Center

Lacey Wilson

Crawfordsville, IN *****

advael@r.postjobfree.com

Authorized to work in the US for any employer

Work Experience

Caregiver

Private Company - Delphi, IN

December 2020 to February 2022

• Cooked

• Cleaned

• Dispense medicine

• Companionship

Home Caregiver

Home Care by Design - West Lafayette, IN

September 2020 to December 2020

• I do Home Health Care Services for Seniors.

• I mainly work with folks 90 + years with dementia

• I go to their homes and prepare meals for them, clean for them, sweep and mop their floors, clean bathrooms, sanitize all the surfaces, help with their medicine, walk their dog, take them to the doctor, go grocery shopping for them, etc.

• The most important thing is providing companionship . I try to make their day a little bit easier any way possible!

Machine Operator

RAYBESTOS POWERTRAIN - Crawfordsville, IN

May 2018 to August 2020

• Polish steel

• Inspect friction

• Pack and oil transmission parts for John Deere

• I have experience in other departments of the factory as well. Home Caregiver

Indianapolis, IN

2015 to 2019

• I helped care for my grandmother, who had Alzheimer's, the last two years of her life. (2005-2007)

• I helped care for my aunt, who had COPD, the last two years of her life. (2015-2017)

• I helped care for my mother, who had lung cancer and brain tumor, the last two years of her life.

(2016-2018)

• I helped cook, clean, bathe, drive around, dispense medicine, and just stayed with them and loved them.

Assistant pet groomer in training

Linda's Pet Boutique - Thayer, MO

May 2015 to November 2015

• I bathed dogs.

• I trimmed their nails and cleaned their ears.

• Squeeze their anal glands

• Give them flea medicine or whatever they might need

• Clean out cages

• Clean up hair or do whatever necessary to help

Dry Cleaning Attendant

DEERING CLEANERS - Indianapolis, IN

2014 to 2015

• I separated the clothing for cleaning.

• I helped assemble, bag, and put away the dry cleaning.

• I also ran the front desk in the afternoon/evening.

• I handled customers, resolved any problems to the best of my ability, and handled the register. Education

High school diploma in General

Mammoth High School - Mammoth Springs, IL

1994 to 1996

Skills

• Packaging (1 year) (1 year)

• Assembly (2 years) (3 years)

• Quality Inspection (1 year) (1 year)

• Micrometer (2 years) (2 years)

• Warehouse Experience (Less than 1 year) (3 years)

• Front Desk (4 years)

• Customer Service (4 years) (10+ years)

• Pet Care (1 year) (1 year)

• Pet Grooming (Less than 1 year) (Less than 1 year)

• Caregiving (5 years)

• Alzheimer's Care (1 year)

• Laundry (10+ years)

• Dementia Care (Less than 1 year)

• Basic math (10+ years)

• Cleaning (10+ years)

• Home Care (10+ years)

• Food Preparation (10+ years)

• Meal Preparation (10+ years)

• Senior Care (1 year)

• Assembly (2 years)

• Manufacturing (3 years)

• English (10+ years)

• Driving (10+ years)

• Animal Care (2 years)

• Laboratory Experience

• Kennel Experience (Less than 1 year)

• Kennel Experience

• Transmissions (3 years)

• Animal Restraint

• Pet Care

• Customer service (10+ years)

• Custodial experience (1 year)

• Stocking (6 years)

• Cashiering (6 years)

• Warehouse experience (2 years)

• Communication skills

• Writing skills

• Customer support

• Retail sales

• Computer skills

Assessments

Following directions — Proficient

January 2021

Following multi-step instructions

Full results: Proficient

Retail customer service — Highly Proficient

January 2021

Comprehending and responding to retail customer needs Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

February 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Supervisory skills: Interpersonal skills — Proficient April 2021

Fostering a collaborative environment and conducting difficult conversations Full results: Proficient

Basic attention to detail — Expert

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Expert

Food safety — Highly Proficient

August 2021

Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient

Delivery driver — Expert

August 2021

Interpreting instructions or signs and solving problems Full results: Expert

Cleaner fit — Proficient

April 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Highly Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient July 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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