Amanda Marshall

*** **** ****** **** *** D Elyria Oh 44035

440-***-**** advacj@r.postjobfree.com

Career Focus

Seeking a position in which I can utilize my skills and knowledge in an educational environment.

Core Qualifications

Focused professional who proactively seeks solutions. Strong attention to detail and problem solving skills. Highly proficient in multitasking, time management, and organizational skills. Well versed in computer skills, Microsoft Office Programs including Word, and Outlook.

Employment Summary

Instructional assistant

December 2011 to Current

Cleveland Metropolitan Schools

*Assist lead teacher in daily lesson plans

*Small group instruction also one on one instruction as needed

*Assist in data collection and assessments

*Escort students to and from breakfast, lunch, encore classes assemblies and field trips and stay for the duration.

*Assist in hygiene practices, toileting and feeding when necessary

Customer Service Representative

November 2006 to July 2009

T-Mobile Teletech Amherst,Oh

* Retrieve inbound customer calls in reference to acceptance of payments, account updates, and statement inquiries.

* Reviewed consumer accounts to determine if upgrade eligibility was available as well as promotional services.

* Increased customer loyalty through exceptional customer service.

* Successfully resolved 200-400 customer issues per week.

Education

Ohio Business College

Completed Medical Assisting program and Externship

Lorain Admiral King High School 2004 Graduate