LORETTA TODD

*** ******* *****, *******, ********, 74523, US 580-***-**** advaa2@r.postjobfree.com Strong accounting, bookkeeping, and public administration skills. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Overall morale and productivity are boosted by experience in policy development and staff management procedures. City Clerk who is knowledgeable about local ordinances and municipal rules and regulations. Capable of informing the public and dealing with a variety of citizen complaints. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Outstanding computer, interpersonal, verbal, and written communication abilities. Dedicated to learning, growing, and succeeding in providing outstanding Customer Support. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the computer programs to run a business. Operational improvement

Organization

City personnel supervision

Supervision

MS Office

Communications

Records management

Customer service

Regulatory compliance

Team management

First Aid/CPR

Budgets

Business operations

Problem resolution

Money handling

Medical - EMT 2021

Oklahoma State University-Stillwater Stillwater, OK Fire Science - Fire school 2021

Oklahoma State University-Stillwater Stillwater, OK Medical - Certified nurse aide 2002

Montcalm Community College Sidney, MI

Deputy County Clerk August, 2022 to Present

Pushmataha Court Clerk's Office Antlers, OK

Was in charge of maintaining financial records and accounts. Collaborated closely with city staff in the development and interpretation of city and department policies, as well as consulting with legal counsel and city officials on management issues.

Assisted in budget preparation, expenditure review, and budget administration, among other things. Increased customer satisfaction by resolving land deed issues. Solved customer issues, improved operations, and provided excellent customer service. Answered 40 calls per 8 hr to help customers with their questions and concerns. Jail Administrator August, 2020 to August, 2022

Pushmataha County Sheriffs Office Antlers, OK

Oversaw site investigations, reported problems, and escalated those that needed more help. Enhanced and redefined organizational structure to maintain the company's competitive edge across territories. Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on. Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets. Maintained a professional demeanor by remaining calm when dealing with unhappy or angry Inmates or their family members. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Mayor Assistant/Secretary January, 2017 to August, 2020 Boswell Town Hall Boswell, OK

Communicated with customers via phone and email to confirm deliveries and respond to inquiries. Incoming visitors were greeted warmly, and I provided directions and answered questions. Created a welcoming reception area while keeping it organized and clean. Made travel arrangements and gathered documents for management and executive staff meetings and trips. Collaborated with all board members and staff, took meticulous notes, and distributed minutes to all attendees in Town Meetings. meetings. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Identified and resolved complex problems that had an impact on management and business direction in a proactive manner. Assisted senior clerical staff in completing daily tasks. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Created shipment invoices, prepared packages, and coordinated customer courier deliveries. Went over all of the incoming mail and determined what was most important and what needed to be done. Set up, maintained, optimized, and purged physical and electronic filing systems to keep records compliant and current. Organized meeting details and assigned conference rooms based on the type of meeting and the number of attendees.