James Knox

FBCI, MBCP, ITIL

Queen Creek, AZ – **142 – 419-***-**** – adva9g@r.postjobfree.com

Business Continuity Manager

Risk Management – Strategic Planning – Program Implementation

Business Continuity

Emergency Response

Incident Management

BC/DR/CM Exercises

Strategic Planning

Resource Management

Business Continuity Training

Team Building & Leadership

Diversity & Inclusion

Business Resiliency

Crisis Management

Business Impact Analysis

Program Development

I am a dynamic, growth-focused Business Continuity and Risk Manager with extensive experience developing and implementing business continuity, risk, and disaster recovery programs to encourage company-wide process improvements and motivate staff to form high-performance teams, resulting in increased company profitability.

Adept at building and fostering relationships with key stakeholders and executive-level clients through advanced communication skills.

Proficient at implementing proven strategies to obtain C-suite program buy-ins.

Skilled at facilitating necessary staff training and development programs to ensure a complete understanding of necessary business programs and policy improvements.

Proven expertise in increasing company acceptance of business continuity and crisis preparation programs through the utilization of proven tactics.

CAREER ACCOMPLISHMENTS

Implemented proven strategies to successfully guide the virtualization of the company's remote work environment.

Utilized effective methods and collaborated with cross-functional teams to virtualize the data center, resulting in faster recovery.

Successfully eliminated over 35 Price Waterhouse Coopers audit findings by creating detailed BIA, BCP, and other supporting BC documentation and program processes.

Designed and implemented a vital Business Continuity Program to simplify the annual crisis planning process.

Achieved 25% in company savings through the efficient negotiation of expansion services.

PROFESSIONAL EXPERIENCE

Zions Bancorp Salt Lake City, Utah - Remote 2021-Present

IT DR/Resiliency Manager

Mature the DR Program and develop it into a resilient IT Recovery program. Address the existing program gaps and mature the Lifecycle to include automation and reduction of resources to perform BAU processes.

Clear up 8 Remediation Problems in less than six months.

Adjust staffing requirements which resulted in meeting BAU requirements and program maturity deliverables.

Matured all the DR exercises, which included accurate application-level recovery time actuals reporting for leadership awareness of current program capabilities.

Zions Bancorp continued…

Elevated DR program to be integrated with IT projects and solution architecture.

Created meaningful and consistent metrics for board reporting.

MUFG, Union Bank Tempe, Arizona 2019-2021

Vice President, SLoD BC/DR/RM/ Crisis Incident Management

Develop and implement processes for SLoD effectively, ensuring FLoD programs address risk reduction following company standards and regulatory requirements.

Development of a toolset to standardize company processes for various assessment types and resulting reports.

Transformed silo's issue management processes into an enterprise incident management program based upon ICS and proven methodologies, reducing response times, efforts and risk.

Developed SLoD for critical incident management, drafted policy and standards and oversaw program implementation resulting in reduced risk and response time.

MARATHON PETROLEUM COMPANY, LP Findlay, Ohio 2015-2019

Enterprise Business Continuity Program Manager

Utilize various tools and methodologies to successfully develop a BC program compliant with ISO 22301 business standards. Implement proven strategies to implement and manage BC program within 32 separate organizations efficiently. Consistently improve the applicability of the mass notification system and facilitate internal training to ensure users are proficient in the system language. Assist in the emergency preparedness group's annual training, drills, and response deployment.

Achieved $4.8M in annual company savings by implementing an innovative system focused on improving availability and effectiveness.

Improved disaster recovery support and company weather services through advanced negotiation tactics to secure multiple enterprise contracts.

Implemented state-of-the-art emergency notification system through enterprise integrated with company corporate and field operating facility safety notification systems.

DELL GLOBAL SERVICES Cedar Rapids, Iowa 2014-2015

Business Continuity Adviser

Implemented proven tactics to manage many account transitions for high-demand clients successfully. Eliminated past relationship challenges regarding the DR program by establishing ownership. Successfully escalated implementation by creating innovative methodology utilized by vital DR plan.

Built a vital training program to support applied standards for the Global Service delivery team.

Initiated the implementation of crucial Tower DR plans by utilizing application-based key variables to aid in future change management efforts effectively.

ALLIANT ENERGY Cedar Rapids, Iowa 2013-2014

Business Continuity Program Manager

I Implemented emergency notification software for use by a myriad of departments. Initiated process improvements and policy implementation to improve company performance. Created a critical self-sustaining business continuity program through the utilization of proven methods.

Accomplished three years of goals in only eight months by implementing innovative strategies.

Cleared audit findings by developing and implementing an advanced business continuity program for a multi-state utility company.

FISERV Sugar Land, Texas 2012-2013

Business Continuity Program & Disaster Recovery Project Manager

Expertly directed various IT Platform and DR testing to ensure internal and external audits were executed correctly. Developed and implemented issues tracking system utilized for incident response modeling. Developed data replication methodology plans across call centers. Provided necessary training regarding evaluations to C-level executives. Built crucial relationships with Department Stakeholders and Project teams.

Successfully developed innovative vendor management program within BC scope.

Created vital monthly program status reports and delivered them to various C-level executives and PMO.

KBS Billings, Montana

Senior Program/Project Manager / CEO

Created and built a company from a sole proprietorship to a corporation in four states, employing 65 people. Virtual company structure providing IT solutions for small to medium size businesses. About 1/3rd of business was business continuity, disaster recovery and organizational resilience.

Led the growth and IT solutions for the development of customers in three states.

Heavy Focus on BCP/DR and Risk Analysis with a large client base.

Led multiple virtualization projects of varying scales for Business Continuity and Disaster Recovery services

Provided comprehensive BIA/BCP services for the customer base and related training.

Built Risk Analysis tools for client evaluation for BC-related services analysis.

Disaster Recovery Planning for VoIP and Network services.

Created a symbiotic environment for employees and clients.

Developed and communicated innovative solutions and directions for clients.

Responsible for leading and implementing daily operations, analyzing, developing, simplifying and systemizing client solutions., Incident & emergency response management

Developed sales and employee training models and worked with the management team.

Built customer base from $100K in annual sales to $1.3M within five years.

Analyzed and reviewed project statuses and needs and communicated with team members and clients on project statuses.

Established goals and metrics for team members while guiding them through projects and daily service needs.

TECHNICAL PROFICIENCIES

Protocols:

Networking, Firewalls, Cybersecurity, VMWare, Citrix, VPN, San, Data

Recovery, TCP/IP, VoIP, SaaS, Remote Connectivity, Remote DR Environments,

DNS

Operating Systems / Software:

Windows, DOS, UNIX, Fusion, RSA Archer, Strategic BCP, Blackberry Athoc,

SendWordNow, BC Management Software, Mass Emergency Notification Systems,

MS Office Suite Expect

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF PHOENIX, Albuquerque, New Mexico

Bachelor of Science, Information Technology, Database Management

Certifications

Master Business Continuity Professional (MBCP #35916)

Certified Business Continuity Professional (CBCP #35916)

Fellow Business Continuity Institute (FBCI # 029792)

ITIL Foundations (Cert # GR750157878JK)

Introduction to Incident Command System EOC Management and Operations NIMS Multiagency Coordination System (MACS) Fundamentals of Emergency Management National Incident Management System (NIMS)

Presentations

BCI Webinar Presenter Ohio's Public-Private Partnership Presenter Business Continuity Presentation Business Continuity Program Development Forum BCI Mentoring Program Mentor

Articles

Have You Tripped Over the First Step?

https://www.linkedin.com/pulse/have-you-stepped-over-first-step-james-knox/

The Art of Being Nimble

https://www.linkedin.com/pulse/art-being-nimble-iso-22316-james-knox-mbcp-afbci-itil-foundation/

Pandemic Planning vs. Public Health Threat Strategy

https://www.linkedin.com/pulse/pandemic-planning-vs-public-health-threat-strategy-james/

The Difference 10 Years Make

https://www.linkedin.com/pulse/difference-10-years-makes-james-knox

Hunting for an Effective Disaster Recovery Plan

https://www.linkedin.com/pulse/hunting-effective-disaster-recovery-plan-james-knox-cbcp-mbci/

Carpe Diem!

https://www.linkedin.com/pulse/carpe-diem-james-knox/

Madame Valerie's Crystal Ball VS. Your Acumen

https://www.linkedin.com/pulse/madame-valeries-crystal-ball-vs-your-acumen-james-knox/?published=t

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