Kennethia Sharvel Thompson

**** ********* **** **. ***. 415

Arlington, TX 76017

Cell Phone 214-***-****

adva8p@r.postjobfree.com

Qualifications Typing 45wpm, filing, answering telephone with up to 100 lines, knowledge of personal computer experienced with the various software Microsoft, PowerPoint, Excel spreadsheet, DOS, Windows XP, Microsoft Word, Outlook, Explorer, Netscape, internet, data entry, ten-key, proficient communication skills, operating fax machine, copy machine, sales, writing, customer service, Public Notary,J.D. Power Call Center Certified, ADP, Quick Books, HRIS, EEO Policy skilled, PeopleSoft, and E-Verify, Xactimate, Investigation Skills, Policy Comprehension, Critical Thinking.

Education

1995-1999 School of Law & Government at Townview Magnet Center Dallas, Texas Graduate

1999-2002 University of North Texas Denton, Texas

2012-2013 Texas Barber and Hairstyling School Dallas, Texas Graduate

Licences: Texas Cosmetology Operator

Texas All Lines Adjuster (Independent Property & Casualty, Auto, Surety)

OK, MI, FL, MN, SC, ME, MS, DE, CA State Farm Certified (Property, Auto, Estimatics)

Experience

04/2018-current – Conifer Health Solutions – Account Resolution Specialist Frisco, TX

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Document all collection activity; maintain and organize unit, and respond to all correspondence, communication and/or verbal inquiries from all relevant parties. Adhere to all policies and procedures, as well as local, state and federal regulations, relevant to the area of operation. Advises and assists staff with problem accounts including analytical and technical support. Work list of assigned accounts and tasks. Handle escalated calls for CFC and return phone calls timely. Identifies and communicates department and staff deficiencies to management for optimal resolution. Process requests for credit cards payments. Research transactions for posting appropriateness facility contact. Research rejected assignments for appropriateness and contacts business unit contact to correct.

09/2022-01/2023– Alacrity Solutions (Liberty Mutual) – Personal Lines Auto Adjuster Carrollton, TX

As a virtual independent property adjuster, I was responsible for directing the initial inspection through virtual coordination, making initial contact with the insured, educate insured thoroughly on the claims process, review all collected data from the virtual inspection as well as the policy, make an educated coverage determinate and conclude claim.

Handle any after closure activities such as supplements and follow ups to ensure customer satisfaction. Educated the insured of the claims process, set expectations, setup all necessary repairs and issued payment. Responsible for reviewing all claims documentation submitted by the field inspector, set up re-inspection or initial inspection when

necessary, educate insured on policy, and coverage availability. Worked the role as a trainer, team lead and admin providing feedback for adjuster development.

01/2018-01/2020– Randstad – Independent Property Adjuster Dallas, TX

Met with policyholders to inspect and appraise damages to dwellings, structures, personal property, and determine liability. Identified damages properly documenting the risk, and setting pertinent reserves and estimates. Communicated professionally with internal and external customers regarding inspections/appraisals, both in writing and verbally. Used the software to prepare diagram, the scope of damages and estimates. Managed an effective diary system and file inventory, and identified subrogation and salvage opportunities. Deployed for catastrophe duty and daily claims. Research, analyze and interpret policy language and state law as it applies to submitted claims

11/2016-03/2018 – McKinney Housing Authority – Occupancy Specialist (contract) McKinney, TX

Provide assistance to residents/applicants of housing programs with the goal of achieving maximum residency. Assesses eligibility and collects required information, such as income. Provide information/customer service and maintains records. Presenting properties and provided amenities in a positive light to prospective tenants. Acting as a landlord for property owners and help them navigate the property market. Advertising available properties using a variety of media, and promoting materials. Certification as an occupancy specialist (COS). Gained exposure to some of the complex tasks within the job function. Processed tenet rent collection. Served as an attendant in the eviction process service notice. and community service projects.

01/2016-11/2017 – HealthtrackRX (Pacific-Labs) – Account Management Specialist Denton, TX

Develop and assist solutions to complex client, sales, and field operations support issues. Identify client performance and recommend action through report analysis. Administrate roles, workflow, and service. Collaborate w/various departments regarding company HIPAA compliance. Generate new client paperwork, passwords, and retrieve requisitions from accessioning, verifying all requisitions per plate are present. Keep toxicologists updated with the plates that are ready to be imported and closed out. Executive over coordinating with the sales team on the process for approval of new accounts for the company. Directly interacting with the CFO, VP of Sales, and VP of operations for onboarding new clients. Responsible for writing company SOPs for the client relations department. Responsible for editing onboarding paperwork.

08/2015-12/2015- Ernst & Young-HR Operations Coordinator(contract) - Separations Team Dallas, TX

Process and/or review Human Resources (HR) transactions, in accordance with established policies and procedures within EY's Human Resources (HR) People Shared Services Center (PSS). Reconcile and balance HR transactions. Discuss processing issues with field members of the Americas Talent Team (ATT), other EY personnel, and external parties, as appropriate. Prepare and contribute to reporting as directed .Help with special projects as requested. Meet production volume and quality standards as outlined by department management. Resolve customer needs and inquiries by analyzing the activity. Use sound judgment in applying concepts and guidelines. Follow through on commitments and take responsibility for results. Prioritize assignments and identify and report any barriers to leaders. Payroll processing and experience in HRIS system.

08/2013-03/2015- HCSC Blue Cross Blue Shield of Texas-RAD- Senior Claims Examiner Richardson, TX

Enterprise Refund & Recovery Management (ERRM)- Process refunds sent in from the provider, insurance, and member. Research and investigate possible refunds for claim resolution adjustment and apply appropriately. Analyze and research claims history to identify claims paid incorrectly and adjust as needed. Document and maintain records of each claim, perform necessary follow-up to ensure the appropriate claims resolution. Verify that group benefits and appropriate group specific contract agreements are applying correctly to claims. Maintain communication with management regarding development within areas of assigned responsibilities. Assist/Manage projects as needed.

09/2012-02/2013- JCPenney Corp. -Marketing Sr. Project Specialist/Administrative Assistant (contract) Plano, TX

Responsible for design, develop and execute local market media plans and projects, including local market programs, optimizing investments and utilizing appropriate market media resources. Develop and implement company-wide market media initiatives and programs relative to the Company’s national marketing plan objectives.

01/2007-11/2010- United Healthcare Group- Rapid Resolution Expert/Trainer Richardson, TX

Rapid Resolution Expert serve as a customer service team leads trained to process and resolved both simple/complex provider/member calls within current turnaround standards on healthcare claims. Benefits/ Senior Customer Care Advocate. Lead Adjustment Claims Specialist, OJT coach, and Trainer. Administering personality assessments. Coordinating field interviews for hiring Managers. Process applications (conducting background checks & drug screens).File management

02/2004-03/2007 Hilton Reservations Corporation Payroll Operations Administrator Carrollton, TX

Assist with recruiting efforts for all level of positions- Assist with hire orientation/on-boarding. Recommend improvements to existing HR policies. Focus on key federal, state, and local employment laws and regulations. Consult with management and provide HR guidance when appropriate, including performance management support, organizational development, and leadership development. Pre-employment process; New-hire practices and procedures. Payroll processing environment; knowledge of overtime calculations in a nonstandard workweek, verified employment of new hires, filed drug test and background checks.

09/2002-08/2004 Bank of America (Richardson Lockbox Services) Recruiter Richardson, TX

Sr. Operations Representative-Workflow lead; Assist with Benefits administration. Sourcing for candidates by posting positions on multiple job boards (internal & external).Screening recruits.

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