KYLE COMBS

**** ******** ** *

Minneapolis, MN **411

562-***-****

adva84@r.postjobfree.com

OBJECTIVE

JOB HISTORY/DUTIES

Customer Service Representative

Rust Consultants

Minneapolis,MN

End Date: PRESENT

Investigated and resolved customer concerns related to settlements for a specific case. *Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions. *Processed refunds, exchanges, and company credits for customers facing issues such as fraud and credit being lowered because of fraud. *Answered multiple inbound calls each day to handle various concerns, about there settlement check being mailed out *Protected customer and company information with strict use of established security procedures. *Referred unresolved customer grievances to designated departments for further investigation. handled escalated calls

Unknown

PCA Rising sun home health

Minneapolis,MN

End Date: PRESENT

Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds. *Supported registered nursing staff by helping develop and carry out effective care plans. *Kept patients comfortable with clean linens and well-stocked rooms. *Assisted patients with activities of daily living such as bathing and feeding.

Unknown

Server Buffalo wild wings

Minneapolis,MN

Start Date: August 2019 End Date: March

Interacted with guests using advanced interpersonal skills to allow comfort and confidence in my abilities to service their needs. *Used suggestive selling to give patrons a better understanding of menus, as well as increasing sales for the business, driving up our average amount of money spent per guest. *Trained new servers in company policies, guest service standards, and best practices. *Satisfied customers with fast, friendly and knowledgeable support. *Minimized complaints by keeping drinks full and delivering correct orders.

Unknown

Bartender Buffalo wild wimgs

Minneapolis,MN

Start Date: November 2019 End Date: March

Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages. *Engaged guests with warm conversation, building bar loyalty and encouraging repeat business. *Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions. *Determined staffing needs for each shift and scheduled employees accordingly. *-Brought new ideas to our service team, to increase the overall satisfaction of our guest's experience, which in turn created higher guest return rate, and higher guest scores for our stores.

Server Genes

Iowa city,IA

Start Date: May 2018 End Date: December 2018

Offered information on new menu items, seasonal and daily specials, and pairings. *Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction. *Adhered to all safety, sanitization, and food handling guidelines and regulations. *Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information. *Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments. *Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.

Customer Service Representative Medirevv

Iowa city,IA

Start Date: May 2018 End Date: December 2018

Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions. *Investigated and resolved customer concerns related to order inquiries and delivery tracking. *Answered customer questions about policies and procedures with friendly and knowledgeable approach. *Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions. Server Sports column Iowa city, Ia

Unknown

Start Date: April 2018 End Date: December 2018

Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery. *Adhered to all safety, sanitization, and food handling guidelines and regulations. *Offered information on new menu items, seasonal and daily specials, and pairings. *Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information. *Processed orders and payments using POS system terminals and registers. Internal support group/ supervisor for medicare General dynamics Coralville, Ia

Unknown

Start Date: July 2015 End Date: May 2018

I helped customer service representatives navigate the system when they was having trouble figuring out how to help Medicare recipient . i also took supervisor calls from recipients that was frustrated. and trained new employees. *Met clients needs by coordinating outside resources and necessary referrals. *Developed solid relationships with staff, customers, and vendors. *Helped team handle high-volume work by prioritizing tasks and organizing supplies.

EDUCATION

DEGREE: Associate Degree

Major: Unknown

Southeastern community college, IA

Courses:

Major: Unknown

Kirkwood community college

Courses: Iowa city, Is Work study

Major: Unknown

Iowa central community college, IA

Date Completed: May 2007

Courses: work study degree

ADDITIONAL SKILLS

Conflict management *Call control *Account updating *Paperwork processing *Consultative sales *Information security

NOTES AND ACTIVITIES

SUMMARY: PROFESSIONAL SUMMARY Energetic customer service professional bringing solid background in customer service environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Diligent customer service with proven technical abilities, consultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains thorough and accurate documentation of all activities.

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