Mark Vialpando ** Sr Data Center Technician CDCTP 720-***-****

“People do not care how much you know until they know how much you care.” 10113 Eudora CT

Thornton, CO 80229

adva67@r.postjobfree.com

720-***-****

SUMMARY

Data Center Service specialist with a proven track record of building profitable relationships with customers. Excellent communication and technical skills consistently applied to any position. Extensive hands-on experience as a Senior Data Center Lead Technician Professional in appearance and presentation. Proficient in computer technology systems such as, Outlook, Microsoft Office including Word, Excel and Power Point, Photoshop, QuickBooks, ESD, Remedy, Kronos, Cherwell and Strengths Include

20+ years’ experience in with an emphasis in telecommunication solid background in fiber optic installation and testing, quality control. Proficient in all Category 3, Category 5e, Cat 6 & 10gig speed.

• Meet Deadlines • Self-Motivated• Conflict Resolution • Customer Management• Leadership • Dedication to Teamwork• Training & Development • - Building Skills, Strong attention to detail. PROFESSIONAL EXPERIENCE

Time Warner Cable/ Charter Communications, Centennial CO October 2013 – Current Senior Data Center Services Tech.

Meet or exceed all goals and expectations. Install Copper and Fiber within the data halls. Rack and stack servers and switches, perform maintenance on switches and servers. Update locations of equipment in the ESD system. Plan new installs and maintain all devices with ease. Maintain positive customer experiences and relationships. Manage and install custom upgrades for customers, replace cables, components and accessories. Maintain records and drawing schematics of the center to detail what equipment is installed. Escort customers through the center. Handle Customers concerns with a sense of urgency. Create and maintain escalation tickets for customers and employees daily. Always work shifts as assigned, including daily overtime when necessary. 2nd Qtr MVP award for going above and beyond the call of excellence.

Data Center Service specialist with a proven track record of building profitable relationships with customers. Excellent communication and technical skills consistently applied to any position. Extensive hands-on experience as a Senior Data Center Lead Technician Professional in appearance and presentation. Proficient in computer technology systems such as, Outlook, Microsoft Office including Word, Excel and Power Point, Photoshop, QuickBooks, ESD, Remedy, Service Now,Kronos, Cherwell. Install Incremental Maintenance of hardware including RAM, NIC Cards Hard Drive, setting IDrac IPs for DELL. All Optics 1G 10G, 40G 100G SR, LR, Cisco FET, SAN optic are 8G,16G 32G Sturgeon Electric, August 2010 to July, 2013

Service work for Xcel Energy

Structuring networking cabling for new Data Center. Set Point System Temperature Controls, March, 2007- July, 2009

Installation on new projects.

In house fabrication.

NORTH/WESTERN ELECTRICAL, September, 2006- January, 2007 Service Technician

Fusion splicer, worked on new part of light rail, T-REX project,

Voice and Data services tech.

TRY-CITY TELECOM, May, 2004- September, 2006

New Installation on Data Center projects for Echo Star Data Center

Service Technician Voice & Data & Fiber Optic Cabling. CACH VALLEY ELECTRICAL, JUNE, 2002- APRIL, 2004

Foreman/service Technician

Fusion splicer, worked on new part of T-REX project.

Lead Technician for Fiber Network on T-Rex project and XCEL Energy. OSHA 10 hour Training.

Foreman for Metro Point retro-fit fiber/copper network.

Field technician for various fiber/copper networks

Including JD Edwards, Smith Barney, Tel-Aid. Troubleshooting and repairs T1,pots line . COMTEL TECHOLOGY, September, 1998- June, 2002

Lead Technician

Fusion splicer

Technician for many years on CDOT Fiber Traffic Control Projects. Project foreman for City of Aspen fiber network & lead tech of Level 3 fiber/copper network. Certified in Lucent Systimax system .

Lead Technician at Columbia Medical Health, performing several duties including termination of jacks and MFDs-IDF’s and fiber optic application. Also performed all First- Aid duties. Lead tech for Boulder Research & Indoor and outdoor splicing of Lucent fiber optic cable. Expertise with Fujikura 30s, 40s Fusion Splice, Aurora 3500 Fusion Splice, Techtronic’s 3031 OTDR, Noyes OTDR, OPM 5, OPM 6 Power/light Meter, Fluke Cat 3,5,6, Testers. Familiar with all Fiber connector application ( ST,SC,LC,and FC) Testing/Troubleshooting and Splicing. PREMIER NETWORK SOLUTION August, 1995- September, 1998

Cable pulling, test and termination of MDF/IDF

EDUCATION

Fiber optic cable installation and testing certification - Network Technologies Training Institute. (7/02)

Foreman’s Leadership and Management Training with course modules in leadership, Motivation,(2/04)

Time Management, Planning and Scheduling, (2/04)

OSHA 10 Hour Training/ certification. Training and Industry experience on Hubbell, Siecor

(2/04)

Corning Cable, Lucent/Avaya, Nordyx, and Krone True-Net; Copper and Fiber Solutions.

Ranum high school

Westminster, Colorado

9-90 to 6-93 HS Diploma

Community College of Denver

8-95 to 5-96 Network Administration

EDUCATION

Certified Data Center Technician Professional, FLUKE Cable Analyzer and Testers Certification Specializing in Copper & Fiber Certifications Panduit Data center Practices & Services Certification Corning Healthy Data Center Practices & COMMSCOPE certificate of achievement SP8800- Data Canter fundamentals and Solutions

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