SUMMARY

SKILLS

EXPERIENCE

TAMANTHA

MUNNS

adva3o@r.postjobfree.com

385-***-****

Clearfield, Utah 84015

Hardworking and knowledgeable Remote Telephone Agent well-versed in using scripts . Self-motivated and independent excellent multitasking abilities work well from home.

• Computer Skills

• Unbiased Interviewing

• Data Entry

• Customer Service

• Active Listening

• Cold Calling

• Calm Under Pressure

• Script Reading

• Friendly, Positive Attitude

• Phone and Email Etiquette

• Reliable & Trustworthy

• Customer Engagement

• Creative Thinking

• Detail Oriented

• Proofreading

TELEPHONE SURVEY AGENT-REMOTE 05/2022 to Current Venture Data - Orem, UT

• Made outbound phone calls to collect information from participants.

• Notified phone interview participants of set information and interview's purpose.

• Conducted telephone interviews each day to meet company-assigned quotas.

• Conducted surveys to measure customer satisfaction and identify top issues. TELEPHONE SURVEY AGENT-REMOTE 01/2022 to 08/2022 Quantel Research - Ogden, UT

Interacted sensitively, effectively and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.

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Utilized script for on-demand phone project assignment to deliver surveys to recipients.

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HOTEL FRONT DESK CLERK 11/2020 to 05/2021

Hampton by Hilton - Layton, UT

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

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• Arranged special accommodations for guests to enhance visitor experiences. Worked with housekeeping and maintenance staff to address and resolve building and room issues.

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• Facilitated successful front desk operations for high-volume hotel.

• Input customer data into reservation systems and updated to reflect room changes. Processed guest payments for room charges, food and beverage charges and phone charges.

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Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.

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Issued room keys to guests upon check-in and answered questions regarding proper use.

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SALES ASSOCIATE/CASHIER 01/2020 to 10/2020

7-eleven - UT

EDUCATION AND

TRAINING

• Run register, balance

• Greet customers

• Clean

• Stock

• Assist with deliveries

• Handle customer concerns, complaints, requests

• Inventory cigarettes at end of each shift

• Prepare food, write off food

• Any other necessary tasks

MACHINE OPERATOR 06/2019 to 10/2019

Model Linen Inc - Ogden, UT

• Operate various machinery

• Assure Quality of linens

• Ensure work pace is at correct speed

• Sort

• Any other necessary tasks

High school diploma or GED

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