Sherena Thomas

*** ********** ***** ******, ***** Carolina 2770•347-664•8214 sherenathomas80gmail.com PROFESSIONALSUMMARY - -

Highly adept at taking on projects and engaging clients in appropriate communication that manages client expectations and builds a collaborative relationship with customers. Graduated with a Master's degree in Public Administration and Public Affairs and recognized for outstanding cognitive and analytical skill. Proven track record to manage and engage staff to meet organizational goals.

EDUCATION

Metropolitan College ofNcw York

Master Degree in Public Administration

Degree Received

New York,NY

06/2016

Monroe College

Bachelor of Business Administration in Health Services Administration Degree Receii·ed

Bronx, NY

12/2013

WORKHISTORY

Health + Hospitals Harlem

02/2012-02/2022

Coordinating Manager

NcwYork,NY

Under the supervision of the Senior Associate Director of the Emergency Medicine Department, responsible for the administrative functions of the Adult, Fast Track, Pediatric ER, and Client Navigators. Exercises independent judgement to plan and coordinate departmental efforts in performance improvement activities while driving standardization of best practices to foster positive patient experiences. Represents the department's director in external contacts with community groups, organizations and agencies Manages patient census, performs registration and clerical duties as needed due to staffing shortages, Ensures compliance manuals are current and procedures arc followed; compliance readiness for JCAHO survey. Prepares monthly reports for the Senior Director that manages data analysis and operational reports to address deficiencies and improve the overall billing and demographic collections during patient intake. Responsible for the perfonnance of clerical staff and its revenue cycle and insurance collection. Liaison between hospital staff, medical staff and its Chief, Quality management, Utilization and Patient Relations. Responsible for employee supervision of clerical staff on all tours including Client Navigators performance, and employee development of assigned personnel in areas of responsibility and accountability. Orders and oversees all specialty supplies for the Emergency Department and medical surgery department as needed Consults with medical and professional staff to plan and coordinate joint patient and management objectives to ensure treatment is carried out appropriately and in a timely fashion. EPIC implementation March 2019- coordinated stafftraining and education. Supports revenue cycle improvement initiatives. Secures revenue flow for patient services by reviewing and generating reports of denied claims, determining its root cause and appeal for payment.

Experience with Cadence. Grand central and ASAP; manages patient registration functionalities. Ability to be alert in a high risk environment while multitasking and providing fast and friendly service to patients. Maintains employee files, records and timesheets, ensures quality data management. Trained in Mass Causality Incidents; ensures department is ready and resources arc available for these emergencies. Supports Executive Operations and Executive Leadership as required. Responsible for timekeeping, overtime tracking and payroll liaison for all clerical staff and client navigators. Profound ability to handle personal patient information according to HIPAA regulations. Supports Executive Operations and Executive Leadership as required. SKILLS

Microsoft Office Suites. Trained in conflicl resolutions, Certifications available upon request.