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Customer Service Sales Representative

Location:
Mumbai, Maharashtra, India
Salary:
650000
Posted:
February 13, 2023

Contact this candidate

Resume:

Purnima

Mall

Soles Monger

Contact

Address

Kalyon, MH, 421301

Phone

900-***-****

E•mail

mallpurnimo463:§; gmail.com

Skills

Direct sales

Sales communications

Talen ted salesperson

Consistently meets soles

goals

Top-rated soles

performance

Languages

English

Hindi

Marathi

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Work History

2022-07 -

Current

Sales Manger

Reliance General Insurance Company, Mumbai,

Maharashtra

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales

representatives reach targets.

• Met with clients, delivering presentations and

educating on product and service features and

offerings.

• Interpreted sales and pricing policies to

departmental personnel and customers.

• Reviewed customer service agreements for terms

and conditions pricing and accuracy.

• Closed lucrative sales deals using strong negotiation and persuasion skills.

• Conducted team meetings to reinforce goals and

objectives and set clear expectations about policies and procedures.

• Targeted and prospected for new business through telemarketing, individual creativity and innovation.

• Maintained ethical and positive working

environment to reduce turnover and promote high

retention rates.

• Developed and implemented comprehensive

business strategies and sales and marketing plans

that complemented overall corporate operating

p lan.

2018-04-

20 19-04

Sales Representative Team Leader

/CIC/ Lombard General Insurance Co, Thane,

Maharashtra

• Developed and delivered engaging sales

presentations to convey product benefits.

• Minimized process lags through strategic sourcing and customer expectation management.

• Created professional sales presentations and

seminars to effectively demonstrate product

features and competitive advantages.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order

management, post-sales follow-up and customer

relations.

• Boosted brand awareness, implemented

promotional campaigns and employed sales tactics

as part of territory development.

• Met frequently with technical. product

management and service personnel to stay current

on company offerings and business policies.

• Increased sales by offering consultation on products and services and applying customer service and

upselling techniques.

• Tailored sales approaches and techniques to

specific client needs to increase marketing

effectiveness.

• Surpassed sales objectives several consecutive years by cultivating productive client partnerships.

• Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.

• Enhanced territory operations through successful cold-calling of area business leaders and

establishing favorable contracts.

• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction .

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.

• Organized sales paperwork, presented proposals

and finalized contracts.

• Executed d irect sales from manufacturers to

customers to improve profitability within retail

environment.

2019-04 -

2022-12

Sales Representative

HDFC ERGO General Insurance Company, Mumbai,

Maharashtra

• Developed and delivered engaging sales

presentations to convey product benefits.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Automated contact management system, resulting

in better client organization and goal alignment.

• Brought Customer Satisfaction Index levels from

unsatisfactory to levels acceptable to

manufacturer.

• Met frequently with technical, product

management and service personnel to stay current

on company offerings and business policies.

• Implemented brand marketing and sales

campaigns.

• Determined problem areas and resolved issues

related to profitability and business objective

achievement.

• Set up calendar with customer birthdays and other special events for personal touch.

• Exceeded goals for new accounts in single sates

cycle .

• Evaluated inventory and delivery needs and

optimized strategies to meet customer demands.

• Executed direct sales from manufacturers to

customers to improve profitability within retail

environment.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.

• Minimized process lags through strategic sourcing and customer expectation management.

• Assisted in product placement and visual

merchandising, maintaining attractive and inviting appearance .

• Increased sales by offering advice on purchases

and promoting additional products.

• Tailored soles approaches and techniques to

specific client needs to increase marketing

effectiveness.

• Reached out to customers after completed sales to evaluate satisfaction and determine immediate

service requirements.

Education

20 16-02 -

2018-02

Bcom : Bachelor of Commerce

Bir/a College of Arts Commerce And Science - Ka/yon



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