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General Manager Customer Service

Location:
Atlanta, GA
Salary:
85500.00
Posted:
April 01, 2023

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Resume:

Contact for Interview: 720-***-****

James Schwinghammer, Franchisee/Executive Recruiter adv9zh@r.postjobfree.com

Michael Bellow

**** ****** ***** ****, ********, GA 30213

404-***-****

adv9zh@r.postjobfree.com

PROFESSIONAL EXPERIENCE

08/2009- Current Longhorn Steakhouse Morrow, GA

Regional Manager Annual Sales Volume: $19.5

Hired as General Manager, promoted to Training General Manager

Promoted to Regional Manager with 5 units – 4 units in GA and one in MD

Responsibilities

Oversight of all daily operations for 5 units including training/development/mentoring

Approves Schedules to Budgets, Hire, Train and Develop Team of 125 Hourly Employees

Local Store Marketing, Catering Sales, FOH Development Plans, I-9 Compliance, Franchise Development

P&L Reconciliation, Weekly Inventory, Ordering Par Levels, Sanitation Audits

Accomplishments

Increased Revenue over tenure by 15% - Added Catering procedures and proper follow up, improved control of Food Costs and Labor Costs

Revenue Growth from 20% Catering – Working on Specialty menus to personalize experiences, focus on Off-Premise Parties and Events, and Costing within Company Food Cost Standards

Developed 23 franchisees with 8 winning Franchise of the Year awards

Became Training Location for Corporate 2010 – Assisted in the opening of 48 Locations as Training GM

Lowered Food Cost 2% year over year – Reduction of on-hand product with tighter weekly inventories, updating of ordering par levels, waste sheet and buckets, and recipe adherence

Grew Sales 5.5% over past 4 years, including 3% over Last Year – Better efficiency in BOH, and FOH order training entry on POS

General Manager of the Year in Market 6 years running from 2011-2016 & 2019, runner-up 2017 – Based upon full P&L details, sales growth, customer service scores, Sanitation, and hourly employee turnover

Reduced labor from 16.5% to 14.2% over last year – Growth of sales, Re-training of Managers in writing schedules based upon peak business flow, and adjustment of In/Out times of staff

Mentored and Developed 21 hourly managers during tenure to Manager Training Program – Cross-Training in BOH stations, Goal Setting, Brand Standards on Opening/Closing systems – All 21 are now part of the Corporate Training Team in various locations

Developed and Trained 20 Managers in Training for Corporate as Training Location for East – 9 are current Kitchen Managers, 12 General Managers with Company

(Reason for looking: Recruited by P&A - seeking opportunity to fully utilize skills in growing a business)

Additional Experience

01/2001-08/2009 General Manager Sizzler Honolulu, Hi

10/1994-01/2001 General Manager Ryan’s Steakhouse Honolulu, HI

EDUCATION

Master’s Business University of Hawaii Honolulu, HI



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