Customer Support Call Center
Resume:
Shavonne Holt
Americus, GA *****
*************@*****.***
Work Experience
Operations Supervisor
TLC & Associates - Americus, GA
October 2020 to October 2022
• Created a coach strategy for sales development representatives, leading to a new business performance that was 20% above plan for 2021
• Oversaw development of more accurate reporting for the customer support team, which improved audits by 15% year over year
• Identified manually intensive data collection tasks for the sales team, and worked with managers to launch tools to increase sales
• Received and approved weekly timesheets and ran bi-weekly payroll Team Lead
JBS - Americus, GA
October 2019 to October 2020
• Managed a team of 30+ operations associates
• Maintained good working relations with various departments to ensure the scheduling process flowed smoothly
• Provided consistent and ongoing mentoring, coaching, and training that focus on improving call center leadership, morale, performance, and employee retention
• Resolved production challenges in an urgent and deliberate manner
• Gathered and proactively shared Best Practices to help improve performance of each associate Assistant Store Manager
Family Dollar - Americus, GA
October 2017 to October 2019
• Supported the store manager to increase monthly sales by 16%
• Recruited, hired and trained 10+ associates, developed them into productive team members
• Protected store assets and merchandise by adhering to company operation standards
• Worked closely with management on escalated issues to resolve all problems quickly and accurately.
• Coordinated schedules and training programs for store’s 20+ employees
• Met the performance goals established for the position in the areas of efficiency Operations Supervisor
Pharma Centra - Americus, GA
March 2013 to January 2019
• Managed team of 30+ operations associates. Give work assignments and regularly evaluate employee performance
• Met with other operations managers monthly to ensure all staff was being effectively trained
• Collaborated with other operation supervisors to reassign employees for coverage as needed
• Prepared monthly financial reports for inventory, purchase orders, deposits and operation costs
• Assisted in creating operation policies
Education
High school diploma
Marion Co High School - Buena Vista, GA
August 1997 to May 2000
Ultimate Medical Academy
Skills
• Over 6 years of leadership experience which includes merchandising, recruiting, interpersonal skills, Microsoft Office, and technical support skills
• Exceptional problem-solving skills and a keen attention to detail
• Self-starter with an entrepreneur work ethic
• Over 10 years of experience in operations management
• 4 years of experience with retail sales
Contact this candidate