Service Representative Customer

Briana Wooden Customer Service

Columbus, Ohio 740-***-**** ***********@*****.***

Customer Service Social Media Management Cash Handling

EDUCATION

Criminal Justice/Naval Sciences

Clark Atlanta University Atlanta, Georgia

Expected Graduation 2026

Marion Franklin High Columbus, Ohio

PROFESSIONAL SUMMARY

Results oriented customer service representative with 5 years of experience in providing exceptional service. A team player with a passion for providing a positive customer experience and resolving customer issues efficiently and effectively. Seeking a position where I can utilize my skills and experience to exceed customer expectations and contribute to the success of the organization. Passionate about providing high quality support to both internal and external customers and partners, through tangible results.

KEY SKILLS

Customer Service

Conflict Resolution

Data analysis

Cash Handling

Effective Communication

Investigation

Social Media Managment

Office Equipment

Case Managment

RELEVANT PROFESSIONAL EXPERIENCE

Customer Service Representative October 2020 - May 2022

Sole Nfluence Columbus, Ohio

Provided exceptional customer service within an online boutique. Possessing knowledge of fashion trends and some marketing.

•Provided excellent customer service by answering inquiries, resolving complaints, and processing orders efficiently.

•Utilized active listening skills to understand and address customer needs and concerns.

•Achieved 98% customer satisfaction ratings through effective communication and problem-solving skills.

•Responsible for social media management.

Cashier/Clerk February 2021 - August 2022

WalMart Columbus, Ohio

Responsible for maintaining a positive work environment for store customers, while also providing a fast friendly checkout experience for guests.

•Greeted customers with a friendly and welcoming demeanor, assisting with their purchases and providing information about store promotions.

•Operated the cash register and processed transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

•Maintained a clean and organized checkout area, ensuring all items were properly scanned and bagged.

•Addressed customer inquiries and complaints, escalating to management when necessary to ensure customer satisfaction.

•Worked collaboratively with other cashiers and store associates to ensure the store remained clean and well-stocked, and to assist with inventory management.

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