Janice M. Ables

Award Winning Sales Rep with Excellent Customer Service Skills

West Point, GA 31833

adv9xn@r.postjobfree.com

706-***-****

Objective:

I am a dedicated, hardworking employee with a lot of integrity. I am a self-starter who is seeking a Remote position in which my skills and training will be of substantial value to the employer.

I enjoy helping others and love to find workable solutions to customers' problems. I have over 15 years of proven customer service and Sales experience. I enjoy learning new skills and thrive under pressure.

I have what it takes to be successful in a team-oriented environment, as well as working alone.

Experience

Employee Trainer/Admin. Assistant West point, GA.

Rogers BBQ March 2016-July 2022

●Created a training schedule that went on a daily basis to ensure that all employees were trained the same.

●Continuously observed, tracked and improved training courses to meet changing employee demands.

●Volunteered for and tackled new assignments and tasks to ease staff member burden.

●Entered all info into the system as needed for the owner.

●Scheduled interviews, vendors, and orientations

●Completed all tasks that needed to be done so that my boss could focus on other things.

Lead Sales Rep. (Retention and Acquisitions) LaGrange, GA

American Home Shield *(Call Center) Aug. 2010- Feb 2016

●Identified customers' needs and suggested targeted products to meet requirements.

●Presented and sold insurance products and services to new customers.

●Prospected leads and contacted potential customers to build connections and book appointments.

●Studied products, pricing and policy features to understand offerings and serve customers.

●Cross-sold different policy types to existing policyholders to boost sales revenue.

●Compiled customer data to accurately process paperwork and minimize fraudulent claims.

●Managed customer inquiries and concerns about products and services.

●Followed up on customer leads, developed mail lists and performed cold calls.

●Addressed customer complaints and questions to increase satisfaction.

●Assisted new members with membership renewals and upgraded high-end membership products to existing members.

Administrative Assistant to Sales Manager Jacksonville, Fla.

Kenroy Lighting l

July 2005-May2010

●Answered telephone calls, took messages, and distributed messages to appropriate personnel.

●Scheduled meetings and assisted in making travel arrangements.

●Screened or answered email messages to support consistent and timely communication.

●Used Microsoft Office to draft documents, develop spreadsheets, and build presentations.

Strayer University (2019 – Current) 3.9 GPA Honors

I am currently working towards my B.A. in Business Management

National Society of Collegiate Scholars

June 2020 to Present

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