Service Representative Rep

*** ******* **, *********, ** *****

CELL#: 570-***-****

EMAIL: ***************@*****.***

JOANNA L. SMITH

OBJECTIVE:

To find a position that will be challenging, fulfilling & a growing experience. To enable me to use the experience I have educated myself through working in the Trucking

Warehousing Business for 20 years. I worked in the Ocean, Air, Rail, & Ground Transportation. I know all there is from A to Z in running a warehouse & office. I started out as a Clerk and worked my way up to an Operations Manager which I have 5 years experience in.

SUMMARY OF QUALIFICATIONS:

06/06/2022-07/15/2022

CONCENTRIX

Answer all incoming calls and assist the client with any questions in regard to the medical insurance, Input all the information into the system, Billing, filing, sending any information by email to the client.

11/2010-12/2015 BUSINESS OWNER

J&S COIN SHOP

Operated my own store. I handled customers, Bookkeeping, I maintained the Profit & Loss to the Company, maintained all the overhead of the Company, Handled all the Customers, Kept track of Inventory, all sales coming in & out, worked with Quickbooks to keep everything in order. Unfortunately with the economy my Business slowed down to a point I Could not sustain keeping the Business due to the profit being less than what I had to pay to keep it operating.

12/2009-5/2010 CUSTOMER SERVICE REP

VAN BRUNT WAREHOUSE

Customer Service Rep, Billing, Data-Entry, Dispatching, Inventory, Order Entry, Daily, Weekly, Monthly, Quarterly Reports on Cost & Budget of the freight, Accounting Month End Closing Report, Set-up Appts. for P/U of Freight, Storing Orders on Deliveries into the Warehouse, Receiving in Freight, Keep spreadsheets on all transactions of all orders daily, Set up the proper forms needed for the Driver to P/U or dropped off. Distributed The orders that had to be picked & ready for delivery & kept track of all the orders being delivered & the Performance of the carrier.

1/2005-12/2009 ACCOUNTS PAYABLE

CONTINENTAL LOGISTICS

Billing, Account Receivable/Payable, Appointment Set-ups for Deliveries to the Warehouse, Dispatching, filing, Customer Service Representative, Rating of Freight for the Customers on Deliveries, OS&D, Claims, Data-Entry, Carrier contacts for Rates & setting up the orders for P/U’s of Deliveries, Entering Orders into the System, Invoices, BOL's, Collections, Pier Container Operations, Demur rage costing & keep track of it, Handled Air Freight shipments, Call the Ocean lines Over Seas to find out the ETA & What pier the ship is coming to, Set up the P/U's when container arrives at pier, UPS/FEDEX Set-ups, Follow-ups on the Carriers deliveries, Asst Supervisor when needed to, Invoices, BOL's, Arrival Notices, MBOL, Air Way Bills, Handled the containers that were coming off the ships from the piers setting up to get the container P/U by our Carrier & have it delivered by the customers way, Inventory Reports for customers, Month End Reports.

3/1998-2/2004 OPERATIONS MANAGER

GDI COMPANY

Auditing, Manifesting, Billing, UPS, Allocations, Data-Entry, Invoicing, Bills Of Ladings, Receiving, Monthly Inventory Reports, Managed 25+ Employees in the Warehouse/Office, Customer Service Rep., Accounts Receivable/Payable, Charge-backs, Carrier contacts for Pick-ups & Deliveries of all orders that need to go out to the customers, Kept track of all the incoming/outgoing Freight from Warehouse, Hired & Trained new employees, Mentored, Disciplined, had weekly meetings on the process of operating the shipments & make sure all employees are doing what needs to be done, Gave bonuses to employees who deserved it, kept all budget on track, etc., Resolved all or any issues that arose with the customer or getting the freight out for delivery.

5/1995-2/1998 IMPORT CUSTOMER SERVICE

FRITZ COMPANY NVOCC

Coordinated Outgoing of merchandise between Origin & Importers, Receives, Reviews, Processes, & Distributes documents for Import shipments, Sales, Pricing of Freight & Rating Freight to the Customers for Delivery, Routing, & Customs Clearance processing to clear Container for P/U. Demurrage prices & keep track of it, Generated Arrival Notices, Manifests, BOL's, & Billing Invoices for delivery, Account Payable/Receivables, Delivery Orders for the Drivers Picking Up, Need to keep constant contact with the Carrier til freight is delivered, Called Ocean Lines for Info when the Freight will be Arriving at the Pier & Also Set-up For P/U of containers coming in from Overseas, Customer Service, Filing Maintenance.

SPECIAL SKILLS:

Word Excel, Word Access, Word Perfect Home Vista, Lotus, AS-400, Freightlinks, Coreflex, PowerPoint,Typing 60+WPM, Outlook, E-doc UPS/Fedex System, EDI Billing, Minimal Quick-book, WMS System

REFERENCES: Will be given upon request.

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