Jecel Parrish

Case Manager

*** ****** *****

Bolingbrook, IL 60440

Cell: 331-***-****

adv9x9@r.postjobfree.com

As a Case Manager, I intend to utilize my expert experience and skills to assist the company to achieve its objectives and goals.

SUMMARY OF QUALIFICATIONS

I have over 36 years of experience in the financial field ranging from customer service to Loan Officer, Claims Adjuster as well as being a Store Manager. I am also adept in the insurance industry as a Claims Adjuster/Case Manager and have over 9 years of experience in this field. I strongly believe I will be a beneficial asset to your company based on my work ethics and job history.

PROFESSIONAL EXPERIENCE

2017 – Present CubeSmart, Bolingbrook, IL

STORE MANAGER

• Worked with the store General Manager

• Customer Service

• Cashier/Sales

• Opened the cash register and prepared monies to deposit to the bank

• Checked the drop off box for any overnight dropped off payments

• Processed payments to customers’ accounts who stop in the store

• Processed mailed in payments

• Made collection calls to customers overdue on their payments

•Showed available storage cubes to potential customer for rental

• Processed rental lease for new customers

• Explained dos and don’ts upon rental of storage cubes

• Walked the property daily to ensure each storage cube is secured and locked

• Maintained and ensured that the property was clean, tidy and orderly

• Cleaned any vacated storage cube upon customer’s termination of lease

• Processed and tagged inventory shipment items and filled store fixtures

• At end of the day, ensured that the cash register was balanced

• At end of business day, secured the cash and deposits were secured in the lock box

•At end of the business day, locked the store and set alarm for the night

2013 – 2017 Macy’s Inc, Bolingbrook, IL

FINE JEWELRY SALES ASSOCIATE

•Customer Service

•Cashier/Sales

•Worked in the Fine Jewelry Department

•Opened glass cases at the Fine Jewelry Department prior opening of store

•Assisted customers with decisions in purchasing diamonds, gold jewelry and fine watches

as well as Fashion Jewelry accessories.

•Maintained department, restocked merchandise on fixtures in as needed, cleaned and

ensured that the department was neat, tidy and orderly

•Checked in and logged in items from shipments for Fine Jewelry merchandise as received.

•Checked in Fashion Jewelry from shipment as received and restocked merchandise as

needed

•Closed shutters and secured the glass cases at the end of the business day when the store

•Closed and set alarm system for the night in the Fine Jewelry

Department after close of the store

•Opened/closed cash registers at opening and closing of store in the morning and at the end

of the night.

•Also worked in the Women’s, Coats and Swim, Junior’s and Children’s, Men’s Furnishings,

Men’s Sportswear, Housewares, Handbags, Fashion & Accessories, Intimates, Charter

Club as needed.

2001 – 2009 Zurich North America, Schaumburg, IL

CLAIMS SPECIALIST III/CASE MANAGER

•Investigated workers’ compensation claims

•Interviewed injured employees

•Verified the information obtained from the injured employee with the employer contact

•Established business, professional working relationship with customers/insured

•Performed interrogatories on injured parties

•Determined compensability of a claim

•Calculated Average Weekly Wage (AWW), Temporary Total Disability (TTD), Permanent

Partial Disability (PPD)

•Issued disability checks

•Managed and monitored extent of medical treatments

•Authorized medical treatments to providers

•Paid medical, managed care and legal bills

•Settled cases

•Offered, negotiated and extended settlement offers to injured employees or their

attorneys

•Issued settlement checks

•Referred nurses to serious injury cases

•Referred field or private investigators for surveillance to questionable claims

•Referred staff/as well as approved panel counsels to cases for representation to defend our

position as well as protect our interests as well as our customers’ interests and

mitigate our losses

Handled 2 jurisdictional states, IL and IA

•Handled jurisdictional state, WI for approximately 1 year

2000 – 2001 Liberty Mutual, Schaumburg, IL

CLAIMS ADJUSTER/CASE MANAGER

•Investigated workers’ compensation claims

•Interviewed injured employees

•Verified the information obtained from the injured employee with the employer contact

•Established business, professional working relationship with customers/insured

•Performed interrogatories on injured parties

•Determined compensability of a claim

•Calculated Average Weekly Wage (AWW), Temporary Total Disability (TTD), Permanent

Partial Disability (PPD)

•Issued disability checks

•Managed and monitored extent of medical treatments

•Authorized medical treatments to providers

•Paid medical, managed care and legal bills

•Settled cases

•Offered, negotiated and extended settlements to injured employees or their attorneys

•Issued settlement checks

•Referred nurses to serious injury cases

•Referred field or private investigators for surveillance to questionable claims

•Referred staff/as well as approved panel counsels to cases for representation to defend our

position as well as protect our interests as well as our customers’ interests and

mitigate our loss

•Handled four jurisdictional states, IL, IA, KS, MO

1993 - 1999 Bank One, Chicago, IL

LOAN OFFICER

•Analyzed loan application requests for personal unsecured loans, lines of credit, auto loans,

new and used cars, home equity loans and lines

•Evaluated stock, certificate of deposits, savings, equity credit lines, home equity loans for

approval or denial and credit worthiness

1990 - 1993 First National Bank of Chicago, Chicago, IL

LOAN ASSISTANT

•Prepared and organized loan documents for loan officers before and after funding

•Produced monthly reports (i.e., number of loans accounts processed, incentive reports, year-

to-date reports and 48 hour turn-around time, and insurance incentives

1988 - 1990 First National Bank of Chicago, Chicago, IL

CUSTOMER SERVICE REPRESENTATIVE

•Greeted and informed walk-in and telephone customers about loan guidelines. Ensured that

office supplies were well stocked

• Ordered general office supplies and other necessary supplies to keep the department running

1984 - 1988 First National Bank of Chicago, Chicago, IL

TRANSFER CLERK

Crossed trained for this position and stepped in when co-worker called off or on vacation

•Reconciled and balanced system totals with general ledgers and journals.

•Processed mailed loan payments from customers.

CONTROL JOURNAL CLERK

Crossed trained for this position and stepped in when co-worker called off or on vacation.

Reconciled and balanced ledger to system balance

Researched any errors and processed general ledger tickets to correct the error

NEW LOANS CLER

Processed new loans for cars, new and used, student loans, home equity loans and lines,

secured and unsecured loans

Prepared forms to data entry to our data entry department

1981 - 1984 First National Bank of Chicago, Chicago, IL

GENERAL CLERK

•New Loans Clerk

•Control Journal Clerk

•Payments Clerk

1978 – 1983 J.C. Penney, North Riverside, IL

CUSTOMER SERVICE

•Customer Service

•Cashier

•Worked at the Fabrics Department until it was phased out

•Worked in the Children’s Department

•Maintained, restocked merchandise in the department as needed, cleaned, ensured that the department was neat, tidy

and orderly

•Opened/closed cash registers at opening and closing of store at the beginning and end of the night.

EDUCATION:

University of Illinois, Chicago, IL, 1984:

Liberal Arts & Science, 1984

Triton College, River Grove, IL

Accounting and Business Administration, 1978 - 1981

COMPUTER SKILLS

• Windows 10, Access, Novell 5.0, Office 2000, Office, Microsoft Outlook, Word, Excel, Aladdin, and Lotus Notes, CMS, Hive (CubeSmart)

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