I Carla Simplice

Miami, fl *****

Cell: 305-***-****

Email: adv9wn@r.postjobfree.com

Summary

Obtain a challenging customer service position that utilizes my amazing ability to quickly build rapport, instill interest and confidently lead sales interactions to positive results in person as well as over the phone. Thrive in fast-paced environments and pressure situations articulate, professional and highly competitive proficient with Microsoft office products (MSWord, MSExcel, and MSPowerpoint) Ability to multi-tasks and prioritize, strong personal communication skills.

Skills

Self-Motivation /Ability to work without supervision

Self- Control, Adaptability, Self- confidence

Planning and Organization, Time Management

Leadership / Management skills, foreign languages

Experience

January 2014 to current

Credil personal loan service

Initiate New loans and customer service: Inbound calls /outbound calls to collect payments, telemarketing, sell in-house products,assist with existing customers. Maintained friendly and professional customer interactions. Handled various accounting transactions.

January 2012 to December 2013

Sun N Surf Inn Motel Miami, Fl

Front Desk Agent

Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress. initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated. Set guest and group reservations, processed check-ins and check-outs, reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff member. Completed end of day reporting and balanced registers to maintain financial accuracy.

February 2010 to November 2012

MetroPCS Miami, Fl

Customer Service Representative

Greeted customers to facilitate services, determine services needs and accurately input orders into electronic systems.

Built long- term customer relationships and advised customers on purchases and promotions. Answered customer telephone calls promptly and in appropriate manner, processed cash and credit payments rapidly and accurately, provided an elevated customer experience to generate a loyal clientele.

Education and Training

June 2009 Miami Central Senior High School Miami, Fl

May 2010 Florida Career College Miami, Fl

2019 Broward College Pembroke pines, Fl

References

Marisa Patricio (credil supervisor) 305-***-****

Bibiana Garber Manager 305-***-****