Administrative Assistant Customer Service

Karen Marshall

*** ******** ****, *****, ** *****

*****.********@***.***

Home: 256-***-****

Current Active Secret Clearance

Work Experience:

**/**** – 12/31/22 Northrop Grumman Corp Information Systems – Counter-Rocket Artillery & Mortar (C-RAM)

Administrative Assistant III– Perform a variety of secretarial and administrative duties for 100 employees, including the following: Arrange/maintain all travel world-wide.; Expense all employee travel reports; Oversee classified materials and document security; Obtain work permits and visit requests; Record meeting minutes; Transcribe dictation and memorandums; Organize all meetings, reserve conference rooms, business lunches and dinners, and manage appointment calendar; Coordinate security clearances for all personnel; Coordinate onboarding and move requests, including credit card and profile setup; Order all supplies; Maintain employee telephone list; Transport classified documentation; Ensure operation of all office equipment.

10/2004 – 03/2005 Dillard’s Department Store

Sales Consultant – Handled all administrative aspects of the sale including: Provided customer service, accepted customer payments; Maintained knowledge of new products, accessories, & promotions; Answered telephones.

01/2004 – 10/2004 Wright Medical Home Care

Administrator – Managed patient records; Copied insurance cards; Collected patient co-payments; Prepared insurance billing; Scheduled office appointments; Prepared dictations; Provided customer service; Answered telephones.

10/2003 –01/2004 Southeastern Insurance and Financial Services

Office Manager/Insurance Consultant – Supervised employees; Ensured daily office tasks were performed; Processed insurance claims; Prepared billing sheets; Answered telephones.

01/2000 – 10/2003 Investors Resource/ Raymond James Financial Services

Office Manager – Supervised employees; Ensured daily office tasks were performed; Ensured company policies and procedures were administered; Answered telephones.

01/1999 – 01/2000 The Printer Connection

Shipping and Handling Manager – Performed daily management of shipping printer cartridges; Administered accounts payable and receivable; Provided customer service; Answered telephones.

01/1998 – 01/1999 Mountain Lakes Behavioral Center

Accounting Clerk – Administered daily accounts receivable; Processed Medicaid and Medicare insurance billing; Provided customer service; Answered telephones.

01/1990 – 01/1998 M&K Medical Corporation

Office Manager; Human Resource Manager – Managed Payroll, 401(k), company insurance plan;

Processed insurance billing; Administered accounts receivable and payable; Performed shipping and receiving; Answered telephones.

Skills:

Good interpersonal communication skills; Proficient in Microsoft Windows Office (Word, EXCEL, PowerPoint, Outlook), QuickBooks, Quicken, Travel expense reporting tool (CONCUR); Travel arrangement tool, (ConCur)

Education:

California College Health Care Sciences, Associates Degree in Respiratory Care, Certified Respiratory Care Technician, Grad. 1984

Activities/Accomplishments: - Northrop Grumman – Appreciation Award for proposal efforts (2008)

- Northrop Grumman – Microsoft Office Excel & PowerPoint 2003 Level 1Certification (2008)

- Northrop Grumman – IIS Information Security Certification (2007)

- Northrop Grumman - Quality Management System Awareness Certification (2007)

- Northrop Grumman - Export Compliance Awareness Certification (2007)

- Northrop Grumman – VLA Acrobat Pro 8 Win: Software License Confirmation (2007)

- Northrop Grumman - Control Account Manager Earned Value Certification (2007)

References are available upon request

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