Catherine Bentz

***** ********* *** *., ***. ***, Seattle, WA 98133

Phone: 206-***-**** Email: adv9w9@r.postjobfree.com Sales Operations Specialist for Tasso, Inc., May 2020 - September 2021

Responsible for the day-to-day operations of the sales operations department, including submitting orders, organizing information for the shipping department, and helping improve lab/sales communications.

In charge of arranging shipments of lab samples for contracts and outsource testing.

Handled sales and customer service calls.

Assisted in managing logistics of customer clinical trials. Operations Manager for ReachBio Research Labs, LLC, April 2015 - May 2020

Oversee everyday operations and all existing business activities to help grow the company, taking initiative to find and implement solutions to improve operations as the company grows.

Spearheaded the creation and integration of ReachBio’s online store for ReachBio.com, with a new standardized and specialized pricing structure, including product price, shipping, and handling.

Installation, creation, and management of an electronic inventory system.

Implemented new employee safety certification as well as quarterly meetings and an updated safety manual.

Managed the renovation and expansion of our Seattle-based office.

Streamlined the lab ordering process to eliminate possible errors, decrease wait time, and improve the efficiency for the ordering department.

Oversee IT Management for both the Spokane and Seattle offices, acting as the liaison between the office/employee and the contracted IT provider.

Manage writing and maintaining SOPs, department training manuals, the Lab Quality manual, as well as regulatory manuals such as safety training.

Maintain vendor relationships; consistently monitor and evaluate established relationships for cost-effectiveness, efficiency, and usefulness.

Create and maintain a Contract Management System; manage monthly follow-ups for all expiring contracts.

Generate and analyze sales data to predict customer needs, highlight industry trends, and manage inventory levels.

Logistics Coordinator for ReachBio Research Labs, LLC, April 2013-April 2015

Responsible for the day-to-day operations of the Logistics department, including fulfilling orders, managing shipping, and helping improve lab/sales communications.

In charge of arranging shipments of lab samples for contracts and outsource testing.

Oversaw inventory management.

Direct assistant to the COO and CSO.

Created and implemented procedures and manuals for the logistics department.

Handled sales and customer service calls.

Knowledgeable in all shipping methods including DHL, FedEx, USPS, UPS, Cryoport, and WWE, as well as unique shipping requirements such as shipments involving dry ice, liquid nitrogen, and ice packs. Logistics Coordinator for Genelex Corporation, July 2011-January 2013

Responsible for overseeing day-to-day operations of the Logistics department, including fulfilling orders, managing shipping, handling confidential documents, and supporting a sales force of 100+ independent reps.

Direct assistant to CEO, Lab Director, and Director of Sales and Marketing.

In charge of overseeing the management and release of DNA collection kits and results for multiple clinical studies and medical accounts.

Oversaw the management and support of over 100 outside sales representatives for Genelex’s drug sensitivity testing, including setting up new accounts, providing testing materials, and providing daily support.

Responsible for creating operating procedures for employees as well as manuals for all outside Genelex representatives.

Consistently increased production while decreasing turnaround time for both testing materials and lab results.

In charge of delegating work to other employees as necessary. Office Coordinator for Genelex Corporation, July 2007-July 2011

General office tasks: answer reception phone, assist all clients that come to the office, order all office supplies.

Responsible for the release of test results: maintain proper chain of custody and confidentiality, provide results and all additional paperwork to embassies all over the world for immigration purposes, explain test results to clients over the phone.

Well-versed in all shipping rules – in charge of shipping all kits, samples, and results via USPS, UPS, DHL, and FedEx.

Direct assistant to CEO, Lab Director, and Director of Sales and Marketing.

Restructured many office procedures to increase ease and efficiency of daily tasks for all employees.

Took on projects in other departments, such as marketing and customer service in addition to daily work load. Production Assistant for Forrest-Pruzan Creative, August 2006 – August 2007

Assembled focus groups to test board game prototypes for clarity, functionality, and enjoyment.

Modeled game concepts and built multiple prototypes to find most effective game design.

Developed prototypes for multiple game ideas.

Created game rules and content and edited for originality and functionality.

General office tasks such as shipping, ordering office supplies, and organizing the office space. Editing and Writing Experience

Completed the Certificate program for editing at the University of Washington.

Contributor and editor for the quarterly newsletter for Genelex Corporation.

Edited all informational material sent to clients and doctors for Genelex Corporation.

Edited multiple pieces of writing for the Pacific Science Center, including the Pacific Science Center’s Annual Report for 2008-2009 and a grant proposal for the Northwest Climate Change Education Partnership for the National Science Foundation.

Education

B.A. Global Studies, University of Washington, December 2008 Certificate in Editing, University of Washington, March 2010

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