Service Representative Customer
Resume:
RACHEL WILSON
Cincinnati, Ohio 45227
adv9vo@r.postjobfree.com
Education
ASSOCIATES OF ARTS 2012 UNIVERSITY OF PHOENIX
Skills & Abilities
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Customer service expert
Telecommunication skills
Data Entry
Filing
Internet research
Microsoft Excel
Microsoft Power Point
Microsoft Word
Proofreading
Phone skills
Typing 30-40 wpm
Experience
911 OPERATOR/POLICE DISPATCH HILLSBOROUGH CO SHERIFF’S OFFICE 2014-2015 Answered calls such as administration calls and 911 calls Put calls into the CAD system according to their call type Referred callers to appropriate departments after determining what kind of concern they had Contacting and connecting to EMS, Fire Rescue and many other agencies to advise them of an incident Dispatching calls over the radio to the deputies
Determining which units were needed for each call
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Keeping control over a 5 monitor computer system while maintaining the safety of the deputies Learned 2 different radio systems for dispatching calls
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PARTS DEPT ENDEAVOR AIR 2013-2014
Received, stored and shipped aircraft parts
Cleaned and maintained parts warehouse
Verified stock counts against computer
Picked up incoming stock and distributed it to needed locations Proficient in PMI and RAMCO systems
Properly tagged parts Handled calibrated and non-calibrated tool SERVER DAVE AND BUSTERS 2011-2012
Customer service
Food Prep
Cash handling
Set up and break down large parties
Time management
SERVER WALT’S BBQ 2009
Customer service
Cash handling
Time management
CUSTOMER SERVICE REPRESENTATIVE HOME DEPOT 2004-2005 Customer service
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Ensure all product was up to date in the garden center Lift and carry products for customers
Set up displays for new product
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back- up for other customer service representatives when needed. CUSTOMER SERVICE REPRESENTATIVE LOWES 2004
Customer service
Help with registers, customer service desk and returns Ensure all product was up to date in the garden center Lift and carry products for customers
Answered customers’ questions and addressed problems and complaints in person and via phone. Set up displays for new product
Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Kept current on market and product trends to effectively answer customer questions. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
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