Howard Paulbicke

Call Center Representative

Skills

● Excellent and Friendly Customer Service

● Superior Interpersonal Communications, both verbal and written

● Sales and Account Management

● Technical Writing

● Microsoft Office (Office 365) Expert, including Visio, Project and Access

● Google Workspace Expert

● Project Management

● Business Process Management

● Content/Document Management Systems

Experience

I have many years of experience in customer service and technology. I do not have gaps in my employment and only chose to provide highlights of my resume relevant to the Call Center Representative role. I’m happy to provide my complete resume and references if requested.

● Building Information Systems (Buildingi) - 1999-2013 I was a Managing Partner at Buildingi. I established a help desk team that I later trained and transitioned to a manager. I provided help desk services which involved both a call center and online support for a suite of services to our customers, most notably Microsoft and Boeing.

● Advantage Communications - 2022-2023

Most recently, I was a Technical Writer with Advantage Communications. I worked with the Client Services team and other departments to produce end-user content as well as internal documentation utilized by the call center to provide information to help our customers understand our solutions and solve problems.

● Technical Communications Plus - 1998-1999

I was a partner and trainer with a small business that provided training for writers and help desk/Business Processing Outsourcing (BPO) teams in our classroom based in Redmond, WA. My work involved both familiarizing workers about the systems they would be using as well as the soft skills (i.e. EQ) to help customers feel comfortable as well as managing difficult issues in a non-confrontational manner.

adv9v0@r.postjobfree.com 361-***-**** 5502 Saratoga Blvd, Corpus Christi, TX 78413 Education, Membership, Training & Certification

● University of Wisconsin, Milwaukee (UWM) - BA graduate in 1994

● Society for Technical Communications (STC) - Puget Sound Chapter Member from 1998 to 2010

● Loyola University, Chicago - Financial Management for Non-Financial Managers certificate in 2008

● Microsoft Solutions Framework (MSF) - Product Management Certification 2006

● Project Management Institute (PMI)/PMBOK Training - Courses & material between 2005 and 2008 Dale Carnegie Leadership Training for Managers - Certificate in 2004 Military

U.S. Navy - Active Duty 1988 to 1991, Naval Reserves through 1993 adv9v0@r.postjobfree.com 361-***-**** 5502 Saratoga Blvd, Corpus Christi, TX 78413

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