Data Entry Yard Jockey
Resume:
Angel Grant
Philadelphia, PA *****
**********@***.***
Authorized to work in the US for any employer
Work Experience
Fleet Manager
Philadelphia Housing Authority - Philadelphia, PA
July 2022 to Present
Responsibilities
Statutes, codes, and regulations governing procurement Tracking and analyzing vehicle service costs and usage patterns Maintaining and analyzing fleet management records and files Work is performed in a standard office environment Under general supervision, coordinates PHA fleet customer service programs and manages staff; assures customer service issues are properly addressed and resolved in a cost-effective manner; schedules and prioritizes fleet repairs and maintenance activities Manages PHA fleet maintenance and repair activities, and verifies that contract service providers service the fleet vehicles in compliance with contract requirements and PHA quality standards Responds to requests for vehicle service; interviews customer to determine vehicle status, problems, location, and customer needs; inspects vehicles as directed Assigns service provider, describes service required, and coordinates vehicle pickup and delivery Reviews and approves repair estimates and invoices Works with service providers to resolve service and billing issues Updates and maintains vehicle service computer database Collects, compiles, and analyzes data and service calls; generates operational reports on fleet operations Tracks vehicle services, and assures timely resolution of vehicle service and payment issues Verifies fleet vehicles are in compliance with Commonwealth vehicle inspection regulations Assists PHA departments with vehicle issues, including special repairs and replacements Provides analysis on fleet related operational and financial data utilizing both internal and third party source information
Reviews, tracks, and reports fleet related spend/activity against the current estimate and business plan Executes supplier quality monitoring plan to measure response time and quality level Pro-actively supports within area of responsibility sustainability initiatives, such as CO2 emissions reduction, etc
Participates in budget preparation for Fleet; monitors and controls expenditures and performance objectives
Prepares and compiles data for statistical summaries and reports related to fleet services Manages, tracks, and reports on fleet inventory, downtime trends, frequency and duration Provides consistently formatted, accurate reporting to EVP Supply Chain Management Provides analysis and monitors department performance against established service level, quality and productivity metrics, and identifies/reports on performance gaps Analyzes, develops, and maintains productivity measurements to simplify and/or improve fleet operational processes
Implements strategies and policies to provide the most efficient processes to accomplish assignment for staff
Manages the Fleet Leasing Program including the receiving and rotation of leased vehicles Provides guidance to the EVP SCM regarding all leasing matters Coordinates with Executive Office, Communications Departments, RPP and Operations to plan, schedule and execute bussing for events
Stays abreast of trends and innovations in fleet vehicle operations and policies Maintains absolute confidentiality of work-related issues and PHA information; performs related duties and responsibilities as assigned
Labor Relations Representative
Amtrak - Wilmington, DE
November 2021 to July 2022
Responsible for supporting labor agreement administration in a team environment, including serving as Amtrak’s spokesperson in meetings with Labor Representatives to review and respond to cases involving discipline, claim and grievances appeals for single and/or multiple labor agreements
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Strong analytical skills will be utilized to support primary administrator of assigned CBAs
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Investigates and researches areas of concern arising in the business of labor relations and responsible for preparing the timely decisions on claim, grievance and discipline appeals
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Acts as Amtrak’s spokesperson in meetings with Labor Representatives to settle claims and grievances on behalf of the Manager, Labor Relations
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Supports and responds to inquiries from managers about interpretations of labor agreements; conducts problem solving in the labor relations area amongst managers and/or union representatives to improve relations; and participates in special projects in furtherance of contract handling, training and cross functional/Department initiatives at Corporate and divisional levels
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Collaborates with various departments in preparing for, and where warranted, participates in negotiation and writing of local agreements
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May assist or be assigned to special projects, including arbitration, from Corporate Labor Relations
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Delivers labor agreement and discipline process training to line supervisors and managers Transportation Supervisor
DHL SUPPLY CHAIN - Philadelphia, PA
July 2020 to February 2021
Oversee the operations of the truck fleet to assure that high service levels are attained at minimum expense. Responsible for developing an accurate means of record keeping to effectively monitor shipments and drivers.
Maintain accurate files on vehicle use, condition, and maintenance Ensure tractors and trailers are effectively utilized by developing efficient delivery schedules Implement an inspection program to safeguard the equipment and a maintenance program to keep equipment in effective operating condition
Recommend the appropriate specifications for new equipment Recommend programs to the Transportation Manager on improving the operation of the fleet Provide a level of delivery service that meets or exceeds customer expectations Direct the operations of the clerical staff and drivers to achieve prescribed objectives Develop and maintain a productive work team by hiring, training, and professional development Match the skill and background of associates to the work required Apply sound communication and motivational techniques, supervise, counsel, and discipline subordinates
Implement performance evaluation system for recommending promotions, wage increases, and terminations
Implement a driver safety program
Process bills of lading, making sure that proper charges are billed in the appropriate manner Establish a trip reporting procedure and process the trip reports from all drivers and shipments Assure the timely creation and filing of Department of Transportation reports Transportation Administrator
Samuels and Son Seafood - Philadelphia, PA
October 2016 to January 2020
• Route all trucks
• Generates Daily Driver Schedule - Schedules staff to meet workload requirements and reviews schedules to ensure adequate coverage is in place
• Maintains Vacation Schedule for Transportation Department
• Monitors Driving Staff Uniforms
• Works with Logistics Manager following guidance and directions
• Utilizes the GPS system
• Enters orders and processes invoices utilizing Unix system
• Works closely with sales staff to ensure that customer requirements are identified and met.
• Handles customer inquiries regarding deliveries and ETAs.
• Conducts ride along’s with drivers and provides reports.
• Checks returning drivers/conducts driver audits. Monitors driver logs.
• Works closely with the Logistics Manager to ensure department is running in a professional and efficient manner.
• Provides Route Analysis, tweaks to create efficient routes
• Prepares Truck Load Analysis.
• Communicates with Shipping and Operations Manager to ensure loading of routes and deadlines are met
• Ensures that the green route card is accurate and completed as per protocol.
• Communicates with Office Manager when it comes to changes and problems to keep the loading process moving in a timely manner.
• Communicates with the Yard Jockey to ensure safe and expedient change of trucks in bays to keep the process moving in a timely manner. Safety protocol must be followed and enforced.
• Proactive in recommending changes to methods or procedures in order to improve efficiency and timeliness of operation.
• Assist in monitoring schedules, breaks, lunches, attendance and timeliness of personnel and take action when issues arise and seeking counsel when necessary from appropriate managers.
• Ensure Company policies are being followed, including dress codes.
• Warning reports for corrective action need to occur as well as commendations for personnel who exceed expectations.
• Other duties, including operational as assigned
Customer Account Executive
Comcast Business - Horsham, PA
February 2015 to October 2016
Provide prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
Strives for First Call Resolution while handling all issues with urgency, ownership and accountability. Performs complex diagnostic troubleshooting to resolve voice, video & data service issues. Responsible for fulfilling client requests to make changes to their Comcast Business Class Services including voice, video & data products.
Leverages a variety of software applications to manage customer account information and diagnose and resolve technical difficulties.
Identifies opportunities for process improvements & recommends solutions to leadership. Communicate effectively with customers in a professional manner while setting accurate expectations for issue resolution.
Recognizes and diffuses difficult customer situations utilizing all resources, interpersonal and negotiating skills to come to resolution.
Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively. Acts as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of
business, upgrades or other services (Signature Support, Upware, etc.) based on customer needs/ interests. Supports growth of Comcast Business
by introducing customer to new products, higher tiers of service, etc. on all eligible calls. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Central Station Supervisor
Vector Security Inc. - Plymouth Meeting, PA
September 2011 to May 2014
As a member of the East Central Station IT Department provided troubleshooting for user problems relating to the Ademco/Honeywell, Bosch/Radionics, GE ITI, NAPCO and 2 Gig security systems for commercial and residential customers.
Created leads for upgrades installation.
Deployed service technician as need if troubleshooting was not successful over the phone.Generated service request jobs for scheduling for service issue which were low priority request. Liaison between to the Service Dept. and the customer for high priority after hours technical issues which need onsite support. Live tracked of on-call service technicians for timely onsite response. Completed all necessary paperwork, data entry associated with all technical support calls in an accurately and timely manner.
Warehouse Supervisor
HVAC DIVISION - Philadelphia, PA
August 2005 to November 2010
Instruct and lead all warehouse personnel to increase the efficiency of the department by: Participating in physical inventories of warehouse. Ensure that items are appropriately marked for storage in appropriate designated areas of the facility. Making sure all personnel maintain cleanliness of dock areas and all common area in the warehouse which includes pick-up and clean spills, damaged/broken product and leaning product, blocked fire exits, blocked fire extinguishers etc., keeping aisles and racks clean, clear and swept. and any other unusual condition. Making sure all personnel conducting daily bin consolidation of product from multiple locations to a single location. Making sure all personnel accurately pull product from warehouse as per work order in a timely fashion. Maintain a constant and consistence receiving flow of product into the warehouse hub which includes reporting all discrepancies (e.g. overages, shortages and damages) in a timely fashion. Making sure all products are received and placed into inventory in with an 8 hour period. Remaining flexible to operational changes and customer demands. Record and report to upper management any safety issues, hazardous conditions and normal shift activity. Planning and directing warehouse operations and associates. Inventory Management, Pick-Pack operations, and cross dock experience Handle invoicing. Provide communication to customers in regards to orders and inventory and act as liaison between customers and various departments to ensure customer satisfaction. Complete daily operation reports as required by the customers and management. Experience in WMS within a RFS environment.
Operations Supervisor
Keystone Quality Transportation - Philadelphia, PA July 2003 to August 2005
Responsible for personnel work hours scheduling.
Enforcing disciplinary actions within a union environment. Client/Customer complaint investigations.
Company involved vehicle accident investigations.
Medical supply inventory control.
Daily vehicle and supply inspections.
Acting facility manager in the absence of the base manager. Completion of any and all assigned special duties from the company president, vice president and base manager.
Base fleet management of Ambulance and Paratransit vehicles. Responsible for the transport and care of medically ill and traumatically injured patients in emergency and non-emergency situations as an EMT-B.
Responsible for following the standards of practice for the EMT-Ambulance-Basic as published in the U.S. Department of Transportation, National Standard Training Curricula with American Heart Association guidelines superseding.
Responsible to function competently as an ambulance driver. Fill in occasionally as an emergency medical dispatcher. Communications Officer
Villanova University - Villanova, PA
October 1998 to November 2002
Answer all incoming calls to the Department: a. General Calls - Screen calls; respond to questions and provide information and assistance; transfer calls as appropriate. b. Emergency and/or incident related calls -- dispatch officer(s) and/or EMT personnel, via radio, to the location of the emergency or incident.
In reference to "b" above, maintain ongoing conversation and follow-up as incident or emergency progresses; keep a time log, through the card information/reporting system, of each activity as incident progresses.
In cases of multiple calls, prioritize; as necessary, request that officer(s) leave scene of low-priority incident to tend to higher-priority incident.
Respond to call-in requests for routine services (i.e., a request for an escort, illegal parking situations, etc.)
Keep abreast of all officers' assignments as well as University and Public Safety activities. Enter assignments into computer system; prepare daily summary sheet. Perform back-up for Patrol Officer I as needed.
Perform all other duties as assigned.
Education
n/a in Emergency Medical Services
Delaware Community College - Philadelphia, PA
January 2001 to January 2002
High school diploma or GED
Skills
• Customer Service (10+ years)
• Administrative Experience (10+ years)
• Microsoft Outlook (10+ years)
• Logistics Management (6 years)
• Operations Management (10+ years)
• Technical Support (4 years)
• Dispatching (7 years)
• Distribution Center Experience (9 years)
• Food Wholesale (3 years)
• Data Entry (10+ years)
• SAP (5 years)
• Salesforce (5 years)
• Microsoft Office (10+ years)
• Microsoft Powerpoint (7 years)
• Microsoft Word (10+ years)
• Warehouse Experience (8 years)
• Leadership Experience (10+ years)
• Basic Math (10+ years)
• Computer Literacy (10+ years)
• Driving Experience (3 years)
• Excel (10+ years)
• Inventory Control (5 years)
• IT Experience (5 years)
• LAN (2 years)
• Negotiation (3 years)
• Organizational Skills (10+ years)
• Office Manager Experience (5 years)
• Project Management (3 years)
• Presentation Skills (3 years)
• Quality Control (5 years)
• Recruiting (8 years)
• Supervising Experience (10+ years)
• Troubleshooting (2 years)
• Time & Attendance Systems (8 years)
• Time Management (10+ years)
• Vital Signs Experience (2 years)
• Logistics Support (7 years)
• Forecasting (10+ years)
• Microsoft Excel
• Benefits Administration
• English
• Warehouse Management System
• Warehouse Management
• EMT Experience
• Senior Leadership
• Paratransit
• Warehouse Supervisor Experience (8 years)
• EMT Experience (3 years)
• Senior Leadership (10+ years)
• Analysis Skills (8 years)
• Research
• Strategic Planning
• Microsoft Access (2 years)
• Budgeting
• Clerical experience
• Transportation management systems (8 years)
• Fleet management (8 years)
• Management (10+ years)
• Process improvement (10+ years)
• Leadership (10+ years)
• Team management (8 years)
• Logistics (8 years)
• Supply Chain (8 years)
• Microsoft Windows (10+ years)
• Computer Networking (3 years)
• Security
• Conflict management
• Guest services
• Word processing
• Training & development
• Mac OS
• Supply chain management
• Root cause analysis
• Cash handling
• Human resources
• P&L Management
• 3PL
• OSHA
• Incident management
• Employee evaluation
• Typing
• B2B sales
• Sales
• Mobile applications
• Hazmat
• Warehouse Distribution Experience
• Statistical Analysis
• Business Analysis
• Change Management
• Contract management
• SharePoint
• Quality Assurance
• SQL
• SAP Warehouse Management
• Commercial driving
• AS400
• Mechanical knowledge
• Operating systems
• Order fulfillment
• Avaya
• Procurement
• Lean
• ERP systems
• Oracle
• User acceptance testing
• Pricing
• Data warehouse
• CRM software
• HACCP
• Problem management
• HR sourcing
• Contracts
• Workforce management
• Telephony
• Project implementation
• Upselling
• SaaS
• Box truck
• Warehouse management
• SAP ERP
• Production planning
• Data collection
• Purchasing
• Transportation management
• Pivot tables
• Payroll management
• Software troubleshooting
• WordPress
• Telecommunication
• Business requirements
• Microsoft SQL Server
• Workers' compensation
• Office experience
• Continuous improvement
• Teaching
• Google Suite
• Food safety
• Cost control
• TCP/IP
• TCP
• Materials handling
• Lean manufacturing
• MRP
• Manufacturing
• Shipping & receiving
• Truck driving
• Customer support
• Help desk
• Growing experience
• Communication skills
Certifications and Licenses
driver's license
February 1998 to February 2022
Class D
Class E
Assessments
Reliability — Highly Proficient
November 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Supervisory Skills: Directing Others — Proficient
November 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Proficient
Scheduling — Proficient
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer Service Manager (CSM) — Highly Proficient September 2019
Managing one's own emotions and understanding those of others. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Warehouse Shift Leader — Proficient
June 2020
Supervising warehouse staff and maintaining safety and security standards. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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