RACHELLE MONDEJAR

*** ********* **. ** 616-***-****

Wyoming, MI 49548 adv9sj@r.postjobfree.com

OBJECTIVE To obtain a position in a service industry where I can maximize my customer service, administrative and process management skills.

PROFESSIONAL Process Management

ACHIEVEMENTS Trained/supervised staff for airport security implementation to federalization

Developed schedules for employee job duties

Administrative

Assisted with State of Michigan electronic data base conversion

Prepared, edited/compiled engineering reference manuals

Customer Service

Eliminated airline customer complaints by re-routing customer itinerary changes

Provided problem analysis/problem-solving while dealing with a diverse public

SKILLS Microsoft Software

Microsoft Office, Outlook, Word/Excel, type 90 words per minute with word processing and business/medical transcription

Labor and Economic Opportunity – Claims Examiner January 21-September 22

Limited Term employee-remote Grand Rapids, MI

Customer service phone assistance (inbound/outbound calls)

Assist with access/user id-password questions and claim inquiries

Department Health and Human Services – Eligibility Specialist June-November 2018

Interviewed and determined benefit eligibility Grand Rapids, MI

Michigan Department of Corrections – Word Processing Assistant May 2017-June 2018

Assisted Parole agents – computer/phone/email Grand Rapids, MI

Confidentiality of file maintenance, check-in parolees

GM-Assembler October 2006-May 2017

Assembled auto engine exhaust components Grand Rapids, MI

Department of Homeland Security – Supervisor July 2002-February 2004

Monitored and evaluated security screening Grand Rapids, MI

Administered quarterly employee performance reviews

EDUCATION

Spirit Life Bible College 1995-1997 Irvine, CA – certificate Graduate Ministerial Studies

Ross Medical Education Center 1992-1993 Lansing, MI – certificate Medical Office Assistant

Spring Arbor University 2012-2015 Grand Rapids, MI – BS, Organizational Management

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