KATHLEEN MANGO

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PROFESSIONAL SUMMARY

Comprehensive experience in office administration, executive assistance and customer service for many diversified businesses; Highly organized with excellent skills in multitasking and communicating; Creative problem solver who maintains a strong customer centric focus; Innovative and resourceful with a proven ability to consistently ensure extremely productive and high quality work. SKILLS

Proficient in all Microsoft Applications

Certified in Quickbooks Pro

Customer and Client Relations

Interpersonal and Written Communication

Policy and Procedure Modification

Fast learner especially with New Software's

DOT Regulations

Purchasing

Project Management

Deadline-Driven

Budgeting and Finance

Self-Motivated

Extremely Organized

Customer Service

Teamwork and Collaboration

Time Management

Credit and Cash Transactions

WORK HISTORY

01/2021 - 06/2022

Sales Associate

Boca Bargoons - Naples, FL

Managed client correspondence and tracked records to foster office efficiency. Identified and communicated customer needs to supply chain capacity and quality teams. Performed supplier risk evaluations and supported regulatory inspections Coordinated site investigations, documented issues and escalated to executive teams as needed. Strengthened existing customer relationships through extensive communication and proven marketing strategies.

Assisted 25 customers in average 10 minutes by answering questions, responding to inquiries and handling telephone requests.

Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Supported Chief Operating Officer with daily operational functions. Implemented marketing strategies which resulted in 12% growth of customer base. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

631-***-**** adv9sh@r.postjobfree.com

Developed, marketed and sold full range of products and support services. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Evaluated inventory and delivery needs and optimized strategies to meet customer demands. Tracked stock using company inventory management software. Completed orders and organized product deliveries to meet customer timetables. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Increased sales by offering advice on purchases and promoting additional products. Prepared merchandise for sales floor by pricing or tagging. Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. 09/2019 - 10/2020

Manager

Gibraltar Home Improvements - Franklin Square, NY

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Conducted monthly inventories of raw materials and components on work floor. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Developed and maintained relationships with customers and suppliers through account development. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Established and updated work schedules to account for changing staff levels and expected workloads. Approved regular payroll submissions for employees. Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

12/2016 - 09/2019

Assistant to the President

M & V Limousines - Commack, NY

Formed strategic partnerships, established metrics and participated in complex negotiations. Maintained proper Department of Transportation regulated doucumets, such as permits for the Taxi & Limousine Commission.

Oversee and assist in the inspection and compliance for Department of Transportation (DOT) inspections and audits

Delivered substantial cost savings by securing discounts from third-party logistics services providers. Conducted research to address shipping errors and problem resolution Fielded phone calls from clients when the President was unavailable and provided informative answers to questions.

Attended to office operations and required paperwork. Proficiently made travel accommodation's for the president and his family. Made sure all the President's companies were secure and operational. Determined customer needs by asking relevant questions and listening actively to the responses. Reconciled bills weekly to keep excellent records and most of all to make sure there weren't any fraud cases.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Managed filing system, entered data and completed other clerical tasks. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Used Software to prepare various correspondence, reports and other written material. Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Answered multi-line phone system and transferred callers to appropriate department or staff member. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Conducted invoicing and investigated accounts receivables discrepancies. 11/2009 - 12/2016

Sales Assistant

Rockwell Global Capital - Stony Brook, NY

Organized company files and creating support system to decrease workload and increase productivity of account managers.

Investigated and resolved strategic issues for the firm to pass FINRA audits by meeting stringent compliance requirement.

Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts.

Kept company in compliance with all export standards and international requirements. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.

Calculated sales commission for sales team of 20+ reps. Set up contracts, negotiated rates and hammered out service terms. Maintained and organized a customer database of over 600 clients nationwide. Assisted customers with prompt and polite support in-person and via telephone. Worked independently with minimal supervision.

Built relationships with customers and community to promote long term business growth. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Recorded accurate and efficient records in customer database. 10/2001 - 11/2009

Office Manager

Enrico S. Mango MD - Smithtown, NY

Maintained computer and physical filing systems.

Administered to CRM and company database, including troubleshooting, maintenance, updates and reports generation.

Coordinated special projects and managed schedules. Oversaw appointment scheduling and itinerary coordination for patients. Developed standard operating procedures for all administrative employees. Solved problems timely and effectively, ensuring customer satisfaction. Supervised employees to participants to ensure adherence to protocols. Managed office operations while scheduling appointments for department managers. EDUCATION

Associate of Arts: Business Administration

Suffolk County Community College - Selden, NY

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