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Service Representative Administrative Assistant

Location:
Manila, Philippines
Posted:
April 01, 2023

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Resume:

Ma. Sarah M. Dela Cruz

Caregiver / Administrative Professional / Financial Specialist

+63-928*******

adv9q5@r.postjobfree.com

Mandaluyong City

CAREER SUMMARY

Competent professional with extensive

experience in providing support to

directors and business owners here and

abroad. Analytical, detail-oriented

leader adept at multitasking within a

fast-paced environment. Demonstrated

expertise in disbursement and

administrative management in handling

complex accounts.

KEY SKILLS

Data Management

Communication

Customer Service

Administrative

Management

Team Player

Active Collaboration

Work Ethics

SAP Knowledge

EDUCATION

Polytechnic University of the Philippines,

Sta. Mesa Manila

• Post Baccalaureate in Business

Teacher Education (SY 2000-2001)

• BS in Office Administration, Cum

Laude (SY 1995-1999)

PROFESSIONAL EXPERIENCES

ONE RENEWABLE ENERGY ENTERPRISE INC. (OREEi) – Pasig City

Digital Data Specialist (June – November 2021) 5-month contract

• Developed and implemented procedures for effective data management in collaboration with Accounting Manager, IT Manager and ISO team.

• Covered DCC (Data Control Center) role in ISO process during audit / documentation of process changes.

• Supported the segment head / technical in updating the information and ensured online project monitoring reports (pipeline / inspection and design / live projects / etc.) are updated.

• Managed and organized all incoming digital data files. Regularly maintained, monitored and evaluated stored digital information for completeness, relevance and validity.

• Oversee and managed staff members system user access in the daily use of data systems. Assisted in providing company information in government bids as needed.

• Continually develop data management strategies. Assist with recognizing and upholding digital security systems to protect delicate information.

• Assisted in maintaining and implementation in company’s project monitoring systems and prepaid systems. In collaboration with Technical and Accounting validate / reconcile system reports as needed.

• Assisted in maintaining company’s social media and websites – provide and post information / pictures as needed.

SCITECH OUTDOOR ADVERTISING INC. – Mandaluyong City

Purchasing / Billing & Collection Officer (October 6, 2019–August 15, 2020)

• Research, evaluate, negotiate better prices and request proposal from potential suppliers and accredited subcontractors

• Prepare invoices, delivery receipts, billing statements, reports, memos, letters, and other documents, using word processing accounting system such as PEACHTREE to be sent out to clients

• Monitor stock level and identify purchasing needs

• Locate and notify customers with delinquent account by email and telephone and do everything necessary to ensure collections every week

• Set up and manage paper or electronic filing systems, record information, update paperwork, or maintain documents, such as clients project, correspondence, or other materials

DIGITEL MOBILE PHILS., INC. – Makati City

Finance Specialist (March 2018 – March 18, 2019)

• Data Processor: Able to process fund-related transactions o Process replenishment requests assigned within agreed SLA and documents are checked to ensure transactions are authorized

• Employee Management: In-close collaboration with partners to confirm information given are complete and valid

• Database Management: Ensure accurate transfer of data to SAP www.linkedin.com/in/masarahdcruz

OTHER CERTIFICATIONS /

EDUCATION

Da Vinci Allied Health Services Training

Institute – Marikina City

• Caregiving NCII Competent

April 21 – August 30, 2022

Certificate #221***********

Medscribe Asia/Accusys Training

Academy – Manila

• Medical Transcription – 6mos prog

June – November 2005

Perpetual College of Manila – Manila

• BS Nursing (undergrad April –

October 2004) completed 33 units

Financial Customer Service Representative (July 2015 - March 2018)

• IHELP Processor on behalf of:

o External Vendor: In close coordination with AP team for the processing status of invoices, IRT team and business partners for invoices currently with issues and concerns via IHELP service and email

o Employee Related: Able to handle voluminous IHELP inquiries within agreed SLA by closely coordinating to partners, Smartlife and QA team for the update on processing timeline

• Service Desk Representative: Answer telephone calls and manage third party queries via email

Document Management Outbound Team Lead ( (Jan – July 2015)

• Prepare a step-by-step PowerPoint presentation of the end-to-end process of invoices prior submission to Treasury for payment

• Present to a team a module of team’s functions, responsibility and process of invoice payment

• Manage the support work group pool and communal email and assigns inquiry ticket to respective team

DaLAOa Inc. – Ortigas Center, Pasig City

Admin / HR / Payroll Coordinator (March 21, 2010 – November 30, 2011) Recruitment and Placement

• Review employment applications, schedule examinations, and conduct on- boarding orientation and training, if needed

• Endorse newly hired employees to their respective teams and immediate superiors

Administrative Management

• In-close coordination with employees in maintaining information by entering and updating employment and status-change data

• Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records Payroll Coordinator

• In close collaboration with banks for cheque issuance, processing and/or encashments

• Assist in the administration of all claims for extra payments and deductions including travel, subsistence, overtime and any other payment /deduction as duly authorized

• Coordinate with Philippine government agencies for updates, report submission and payments as mandated and required by law

• Review time sheets, work charts, wage computation, and other information and reports to detect and reconcile payroll discrepancies in time for auditor's year-end reports

Executive Assistant (July 1, 2006 – September 30, 2007)

• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced including immediate superior's household payables and receivables.

• Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.

EXAMS TAKEN

Caregiving NCII

September 9, 2022

Mother Theresa Institute of Technology

and Assessment Center, Marikina

IELTS General Training – Manila

December 12, 2016

Band score: 7.0

IELTS Academic – Dubai, UAE

December 19, 2009

Band score: 6.5

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, consultancy contracts, slides and other materials for presentation and meetings

• Arrange conference, meeting, or travel reservations for office personnel. JTMJV-Obayashi Corporation, Dubai UAE

Administrative Assistant (October 7, 2007 – October 6,2008)

Senior Administrative Assistant (October 7, 2008 – February 28, 2010)

• Manage and maintain schedules to maximize the executives’ time efficiency

• Arrange cash advances, itinerary and related needed documents for travel and prepare correspondingly a complete expense report after each travel

• Collate and compile documents of Managers/Expats required for visa application and coordinate with PRO for schedule of application and cancellation

• Ensure incoming and outgoing schedule of staffs & guests are up-to-date

• Establish work procedures, keep track of the daily work of clerical staff and supervise drivers and messengers everyday schedule of errands on assignments as requested by management

TRAININGS

Bedside Nursing Skills Training

Da Vinci Allied Health Sciences Training Institute Inc. 3F Avisha Center, #94 Gil Fernando St. Marikina City October 22, 2022

Basic Life Support & First Aid Training

FMAG Rescue Philippines, Inc. in Partnership with International Medical and Disaster Association Corps

Rosa L. Susano – Novaliches Elementary School, Novaliches, Quezon City September 24, 2022

Abuelos Haven Homecare for the Elders & Persons with Disability

#30 Sinai St., Hacienda Heights, Concepcion Dos, Marikina City Caregiving Training Program 120 contact training hours August 21 – September 5, 2022

ADDRESS: 144 Pinagtipunan St. Brgy.

Hagdan Bato Libis, Mandaluyong City,

Philippines 1550

PLACE OF BIRTH: Manila, Philippines

NATIONALITY: Filipino

DRIVING LICENSE: Non-Professional

LANGUAGES: Filipino, English

REFERENCES

Available upon request



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