Administrative Assistant Customer Service

CURRICULUM VITAE

Personalia

Name: H.S. Veldwachter

Address: Jan van Riebeekstraat 553

Zip code & City: 2595 TZ 's-Gravenhage

Nationality: Dutch

Phone number: +31 6-17541475

Email: *************@*******.***

Profile

Customer focus, legal and numerical insight, accurate, stress resistant,

excellent communication skills, empathy and empathy, calm, team player,

solution and result oriented.

Education

2005 - 2009: Bachelor of Law propaedeutic exam passed in

2006.

2005 - 2006: Dutch Law through the OU, certificate obtained

in 2006.

Main skills/subjects:

Criminal law, Social law, Civil (procedural) law,

Administrative law, International and European

law, Consumer law.

1988 - 1990: Intermediate Vocational in business and

administration 2nd and 3rd year (MEAO).

1983 - 1988: Secondary Education including Commercial Sciences,

Economy and Law (HAVO).

Certificates:

September 2015: Financial supervision Act (Wft basis).

Employment history

July 2022 - Feb 2023 Municipality of The Hague

Function: Creditors Employee / Transaction processor

Activities: Accurate checking and payment of invoices, handling

reminders + internal and external e-mail

correspondence, checking work flow.

Jun 2020 - Mon 2022 GGD Haaglanden

Function: Source and contact investigation employee /

Administrative assistant.

Activities: Supporting medical administrative activities for

customers samples from covid-19 patients in the test

streets June to August 2020, telephone scheduling and

information for patients covid-19 to October 2020,

Source and Contact investigation covid-19 indexes

September 2020 to March 2022. Plus Medical Call Line

Source and Contact Investigation inbound calls and

patient-oriented service loan and preparation GGD

documents / requests and shipping.

Dec 2019 - feb 2020 Landal Greenparks

Function: Customer service employee.

Activities: Informing guests by telephone, and booking and recording

requests for bungalow and camping holidays for guests

in the Netherlands and Europe.

Feb 2019 - May 2019 CED Capelle a/d Ijssel

Function: Damage Officer.

Activities: Provide information from multiple systems about

coverage by phone

Damage car insurance and the like and expert reports

and non-life insurance.

July 2009 - Dec 2018 Legal Financial Approaching Consultancy Top

Advice

Function: Legal Consultant.

Activities: Legal assistance and advice, tax and accounting

organization, telephone and personal customer contact

representation and acquisition + contracting

customers B2B and B2C. Litigating Consumer

Law. Objections / Ex officio requests. Annual

accounts.

Jan 2012 - Dec 2015 Randstad Employment Agency The Hague

Function: Senior employee, coach.

Activities: Coaching, training, training, onboarding and guiding

employees. Create reports, customer service and

debtor management. Providing clients information by

telephone on disappointing return values for unit-

linked insurance and referral to financial advisers

for recovery advice. Qualitative proofreading of life

insurance information & Debt collection and

administrative assistant. Collection activities

including finding out failed payments and making

payment arrangements, etc. Handling external and

internal telephone traffic

& Employee allowances Assessing/reviewing care

allowance and housing allowance stakeholders and

definitively granting relevant allowances based on

the applicable legislation.

Oct. 2012- Oct. 2013 PH Telemarketing Zoetermeer

Function: Energy advisor.

Activities: Telephone advice + contracting customers with voice

logs.

2008 - 2009 ASN Antwoord Service Nederland, The Hague

Function: Administrative assistant.

Activities: Providing information by telephone to more than 1000

companies in the Netherlands.

2000-2008 Various Companies via Randstad / Unique / Tempo Team

Function: Legal consultant / administrative assistant / entrepreneur,

commercial employee.

Activities: Assessing applications for work permits, Telephone sales

subscriptions, Checking files for requirements,

advising, coaching and training, customer service

activities, intake interviews.

1993 -1995 Various Companies The Hague

Function: Administrative assistant.

Activities: Entering data into automated systems, logistics

support and support activities at BiZa and

Interpolis,

archive.

1990 -1991 Accountancy firm van der Zwaard, The Hague

Function: Trainee in the framework of the Meao

Activities : Independent creation of input forms +

completion of tabular cash books

internship assignment and import work) and other

accounting

Activities and archiving.

Language skills Word & Writing

Dutch Excellent Excellent

English Good Good

German Good Good

Spanish Reasonable Reasonable

French Reasonable Reasonable

Knowledge of computers : Handy with MS office (Word, Outlook and Excel)

Side activity: Volunteering at the Legal, Social Foundation, Tax

Consultancy A3: Intake interviews, telephone

information, providing legal, accounting and tax

advice. Annual accounts and tax returns for

individuals and entrepreneurs.

Hobbies Fundamental Science and Law, Football, Basketball etc. and Author

of books in English including "The Principle, The Law

and The Force behind Co-or-der & Chaos".

References available on request.

Contact this candidate