Virtual Assistant Customer Service Specialist

Deborah Praise

Virtual Administrative Assistant Customer Support Specialist.

Ibeju-Lekki, Nigeria. 105101.

(234) 907*******

****************@*****.***

https://www.linkedin.com/in/debora

h-praise-b565631

SUMMARY

Resourceful and experienced Virtual Administrative Assistant offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Superb People skills, administrative support and data management.

EXPERIENCE

Hec Recruit.com, Nigeria — Personal Assistant to Manager Jan 2023- Present.

● Remotely maintained appropriate filing of personal and professional documentation as directed by the employer.

● Place advertisements of jobs outsourced to the organization via social media platforms and job websites, evaluate applicant credentials, conduct initial interviews and pre-screening assessments.

● Collaborate with hiring managers to understand job requirements and expectations to determine the most qualified candidates

● Build strong relationships with internal and external candidates to ensure an excellent hiring experience.

Chosen International School Lekki, Nigeria —Virtual Administrative Assistant to Head of School.

Sept 2022- Feb 2023.

● Effectively managed electronic and paper filing systems by updating paperwork, retaining documents, and accurately recording information.

● Assisted in the recruitment process by preparing interview assessments and online test forms.

● Carried out social media marketing and content curation on the school's social media platforms.

EDUCATION

Yaba College Of Technology, Yaba

Lagos. —Associate Degree.

0ctober 2014 - November 2019

Higher National Diploma, Computer

Engineering

● 3.49, Upper Credit Division.

CERTIFICATION/TRAINING

Alison Certification in Introduction to

the Learning Process for Teachers and

Trainers (2022).

ALX Virtual Assistant Program

(2022)

Jobberman Soft Skills Training

Certification (2021)

Sololearn Diploma In HTML

programming fundamentals (2020)

FJWASA Certification in Content

Writing, Freelancing and public

speaking (2020).

VOLUNTEER EXPERIENCE

Global Impact Initiatives - Non-profit

charity organization

May 2020- PRESENT

● Collaborated with the Head of School on financial, operational and administrative issues.

● Participated in virtual meetings, workshops and seminars to gather accurate information to enable strategic action plans. Caleb British International School, Lagos — Assistant Class Teacher National Youth Service.

September 2021- July 2022.

● Prepared and partnered with the class teacher to implement lesson plans and learning activities following the school's curriculum, goals and objectives.

● Created captivating instructional materials and eye-catching contents using Microsoft handles to enhance learning.

● Assisted with grading assignments and tests, providing constructive feedback to students based on results.

● Sustained safety and security by overseeing students in recess environments.

Chosen International School Ikotun,Lagos - Administrative Assistant/Front Desk Receptionist

Jan 2021- August 2021

● Improved organizational efficiency by ensuring the Head of Schools’ schedule was streamlined, tasks prioritized, workload properly managed and supported decision-making process.

● Enhanced good communication as a liaison between the Head of school and parents, staff members, students etc. by ensuring timely dissemination of information.

● kept financial records such as invoice, cash book etc. and statutory records.

● Created a positive and welcoming impression of the school as the first point of contact for visitors, parents and students.

● Retained orderliness and safety by monitoring entrance and exit into the school building.

● Applied Customer Retention Skills to sustain good rapport with parents, listen to complaints, proffer solutions or refer to the Head of School if need be.

Jumia Ng, Lagos -Customer Service Agent

October 2020 - Dec 2020

● Received 97% satisfaction rating from customers after completed phone calls by relating to customers with a positive attitude.

● Entered customer interaction details in Salesforce to track requests, document problems, and record solutions offered.

● Partnered with my team to

reach out to orphanage homes

in Lagos, Nigeria.

● Organized movement of

materials for the outreach.

Claudicles technologies - STEM for

kids empowerment (July 2018)

● Contributed as a volunteer

youth mentor to empower and

support children to learn basic

programming skills through

our STEM boot camp.

SKILLS

Critical thinking.

Empathy.

Highly Proficient in Computer

applications; (HTML, MS:

Word, PowerPoint, Excel and

Google Suite).

Good Problem Solving Skills.

Effective communication.

Active listening skills.

Personalized customer service.

Scheduling and calendar

management.

Strength: customer focus,

Interpersonal skills, Time

management and Organization.

Interest: Education, Youth

Transition, Motivational

speaking and research.

LANGUAGES

English, Yoruba.

● Processed customer service orders promptly to increase customer satisfaction.

● Listened empathetically to customer complaints, proffer solutions or refer to the proper channel to be resolved.

● Assisted customers in tracking delayed orders.

● Collaborated with the team to quickly resolve customer complaints with the appropriate action.

Zeta Web NG, Lagos -Customer Retention Agent

February 2020 - April 2020

● Worked with the company's CRM software to Access customers databases and keep track of customers interactions and transactions

● Developed product demonstrations and presentations for customers.

● Followed up with customers about resolved issues and long disconnection from the system to champion high standards of customer service.

● Partnered with a team to project new services, sell promotions and recover lost customers.

● Increased efficiency and performance by monitoring team member productivity, recording customer interactions and providing feedback to the team leads.

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