Data Entry Service Representative

Shannen Rethman

**** **** ****** * #***

Palmdale, California 93550

Phone: 661-***-****

Email: adv9jl@r.postjobfree.com

Job Objective

Personable and Professional Self-Motivated Customer Service Representative seeking a responsible position within a company that offers opportunities for growth based on performance.

Skills & Abilities

Data Entry, Office Procedures, Transcriptions, Phones, Multitasking, Problem Solving, Ability to follow instruction and make decisions without supervision, Works well without direct Supervision, Purchasing, Special Orders, Accounts Payable, Accounts receivable, Collections, Bank Deposits, Customer Service Skills, Cash Management, Customer Return, Price Markdown of Products, Displaying Promotional and Current Sale Signage on Sales Floor Ensuring Product has correct sale price on tag, Restocking Store Merchandise, Store Resets, Quality Control, Shipping and Receiving, Inventory Management, Purchasing and Training of New Employees.

Education

2007 Antelope Valley Medical College Medical Insurance Specialist

2007 Antelope Valley Medical College BLS

2003 Antelope Valley Medical College Medical Assistant

1997 Antelope Valley Community College ` Continuing Education

1996 Quartz Hill High School General Education Diploma

Work History

2008-2009 Administrative Assistant QCS Consulting

Accounts payable, bank reconciliations, bank deposits, data entry, invoicing, heavy phones, filing, copying, scanning and faxing documents, customer service, scheduling appointments, use of QuickBooks software, Microsoft word and purchasing office supplies.

2007 Medical Biller Allied Chiropractic

Externship- Completed training in the following areas- Insurance Verification and heavy Collections, rebill denied or unpaid claims, data entry of patient demographics, prepare requested medical records and surgical reports for 3rd party requests, and to provide assistance wherever needed.

2003-2006 Medical Assistant/Office Manager Lancaster Pain Clinic

Supervision of staff in a pain management practice. Prepare employee schedules and payroll, interview, hire and train new employees, take inventory, order office and medical supplies, answer heavy phones, appointment scheduling, auditing patient records, charting, medical records management insurance verification, referrals, authorizations and scheduling at surgery center. Place patient in treatment room, Vital signs. Parental medication preparation, clean patient treatment areas and maintain aseptic procedure area.

2002-2003 Sales Associate Old Navy Clothing

customer service, cash management, stocking on sales floor, shipping and receiving, store resets, verifying price on products are correct, opening store credit accounts for customers and training employees

2001-2002 Scanning Coordinator Talley’s Green Grocery

Data Entry of store products, input UPC’s, posting sale advertisements, prepare pricing labels for shelving, price verification on register, started as a cashier promoted to grocery department and then to office administration.

1998-2001 Store Co-manager Racetrac Petroleum

Management of employees, inventory management, quality control, scheduling, stocking, truck orders, data entry, cashier, cash management, data entry

Excellent References Upon Request

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