Naomi Brown

**** ******* *****

Professional Summary

+ Professional with 3 years of experience in customer service industry who is well-organized.

+ When entering data and assisting colleagues with any task I am meticulous and precise

* With excellent time management

* Detail-oriented individual with essential skills in corporate event coordination, planning, and management, as well as travel

accommodations.

+ Having a strong grasp of Excel and Windows.

* Scheduler who is well-versed in all aspects of administrative assistance

+ To support and address customer inquiries and concerns, you must be knowledgeable about Cus

Experienced professional with a strong understanding of client communications.

Skills

Aptit 114, Lancaster, CA, 93536, US * 702-***-**** + adv9il@r.postjobfree.com

gement skills and a resourceful approach, takes on multiple simultaneous tasks

ad venue

mer service terminology and services

+ Customer/Client relations * Organization skills

* Scheduling * Memorization and recall

+ Transcription and dictation * MS Office proficiency

* Database administration * Documentation and reporting

+ Business operations * Telephone skills

* Accounts payable / accounts receivable * Sorting and labeling

Strong communication standards and typing skills

on environment

* Verbal and written communication * Bookkeeping

* Inventory management * Customer service

# Customer-service oriented # Data entry

* Correspondence distribution + Problem solving capabilities

* Attention to detail * Time management

+ Personable and outgoing, + Team standards

+ Strategic planning .

* Professional demeanor + Experience in product

* Multitasking strengths .

* Expense reporting environment

* High efficiency

Conflict resolution

Education

2016

Rare Earth High School

Rosamond, CA

Counseling - Bachelor of Science - 2030

AZ

Grand Canyon University - Phoenix

Work History

Receptionist - April, 2020 to February, 2022

Flawless Hair & Beauty Bar - Temecula, CA

* Scheduled and confirmed appointments and m

ngs. Was in charge

of the staff's office space, wee

ly schedules, travel reports, phones,

credit cards, and keys to the office. Was in charge of the staff's office

space, weekly schedules, travel reports, phones, credit cards, and

keys to the office. Organized and booked staff and visitor travel

accommodations, including vouchers, agendas, and transportation

* Was in charge of the staff's office space, weekly schedules, travel

reports, phones, credit cards, and keys to the office

* Give guests accurate and precise information,

+ Have direct contact with the customer service and sales teams

+ Answered a multi-line, high-volume phone and directed callers to the

appropriate company personnel

* Greeted customers and visitors in person as well as over the phone

* Keep a professional, courteous, and pleasant demeanor

* Answered 100 incoming calls in order to resolve issues and set up

appointments every day

* Greeted all customers with a friendly greeting, answered general

questions, gathered information about the nature of their visit, and

directed them to the appropriate shop and website

* Arriving members were greeted professionally by their first names

* Answered incoming calls and cheerfully transferred callers to the

appropriate personnel on a high-volume, multi-line phone

switchboard.

Ability to manage multiple tasks in a transaction/high volume b

Empathy towards customers needs and concerns

Problem solving capabilities and demeanor

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