Customer Service Sales Associate
Resume:
McKenna Mancuso
Castle Rock, CO *****
***********@*******.***
Professional Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Corporate Communications
Consumer Buying Habits
Hiring and Training
Reviewing Performance
Customer Relations
Business Administration
Customer Service and Satisfaction
Orientating and Training
Communications Strategies
Staff Management
Staff Training
Money Handling
Team Motivation
Work History
August 2022 - Current
Maurices - Castle Rock, CO
Assistant Manager
Leveraged data and analytics to make informed decisions and drive business improvements.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Reviewed sales and gross profit report to assess company efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
August 2021 - August 2022
Maurices - Castle Rock, CO
Sales Associate
Developed, maintained and utilized diverse client base.
Selected correct products based on customer needs, product specifications and applicable regulations.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Engaged with customers to build rapport and loyalty.
Achieved or exceeded company-defined sales quotas.
Answered customer questions about sizing, accessories, and merchandise care.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Expected in May 2023
Castle View High School Castle Rock, CO
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