Customer Service Kitchen Team

Tൺඇඒൺ Fൺඎඌඍ

Cottonwood, AZ ***** 928-***-**** ***********@*****.***

Motivated Team leader with 13+ years of experience successfully serving customers in busy, Family restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Versatile Bartender possessing 2 years bartending and 13 waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Customer-oriented Hostess with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. a cheerful demeanor offering 13+ years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Bill computation

Accurate money handling

Upselling techniques

Item promotion

To-go order preparation

Guest relations management

Menu presentation

Wine service

Bar terminology

Cash handling

Daily specials memorization

Tableside Service

Wine knowledge

Food spoilage prevention

Guest relations

Food station setup

Types 60 wpm

Fast learner

Strong task orientation

Front-of-house display creation

Guest seating arrangements

High-volume dining

Compliance standards

Food and beverage pairings

Dining area maintenance

Order accuracy

Server Shift Leader, 05/2017 to Current

Bliss Cafe Llc – Sedona, AZ

Created orders, documented special requests and followed up with kitchen personnel to foster Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

top-quality service and minimize complaints.

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Kept register accurate through correct billing, payment processing and cash management practices. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.

Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.

Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using

[Software] to confirm deliveries to correct rooms. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Prepared specialty desserts for customers including [Type] and [Type]. Folded napkins and prepared silverware sets to provide adequate supply for host station. Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.

Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.

Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic

[Type] restaurant while maintaining calm, professional demeanor. Monitored dining rooms for seating availability as well as service, safety and well-being of guests. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Managed food resources, memorized orders and coordinated service in [Number]-table restaurant. Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.

Supervised restocking of salad bar and buffet for lunch and dinner service. Checked identification to enforce age regulations for alcoholic beverages. Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Greeted and maintained relationships with regular customers. Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Server/hostess, 11/2008 to 05/2017

Qk4 Inc. – Cottonwood, AZ

Kept register accurate through correct billing, payment processing and cash management practices. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Supervised restocking of salad bar and buffet for lunch and dinner service. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Greeted and maintained relationships with regular customers. Prepared beverages and filled food orders for customers. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

GED: Expected in 03/2021

Yavapai College - Prescott, AZ

Eൽඎർൺඍ ඈඇ

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