Service Representative Customer
Resume:
DH
Debra Holt
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hardworking, Highly motivated, Mature, Meticulous, Multi-task-oriented, Personable, Positive and Reliable. Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude. Oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
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Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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Work History
Omni Interactions - Customer Service Product Expert- Remote North Las Vegas, NV
01/2023 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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● Answered constant flow of customer calls with minimal wait times. adv9gv@r.postjobfree.com
North Las Vegas, Nevada 89031
Skills
● Dedicated Customer Service
● Management
● Responding to Difficult Customers
● Order and Refund Processing
● Building Customer Trust and Loyalty
● Understanding Customer Needs
● Team Management
● Call Control
● Scheduling and Coordinating
● Customer Loyalty
● Office Management
Education
05/1985
Granite High School
Salt Lake City, UT
High School Diploma
Acosta Sales & Marketing - Customer Service Manager North Las Vegas, NV
06/2016 - Current
Walmart Stores Inc - Department Manager
03/2008 - 12/2016
Atherton Park Apartments - Assistant Office Manager 12/2000 - 06/2008
Responded to customer requests for products, services and company information.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
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● Followed through with client requests to resolve problems. Introduced higher standards for customer service and increased efficiency by streamlining operations.
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Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
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Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
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Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
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Worked actively with Management team to create daily and weekly sales plans based on weekly sales trends.
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Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
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Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
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Conducted apartment tours for potential tenants and answered any questions
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● Collected and kept careful records of rental payments Maintained excellent customer relationships by adhering to “10 Pledges of Customer
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Service.” Achieved highest possible net operating income by implementing cost control and revenue improvement programs
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● Monitored and documented all income, including delinquencies Handled customer complaints personally to verify they were properly handled
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● Created staff schedules in response to community needs.
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