Kitchen Assistant Customer Service

Gerardo Villanueva

***** ******** ** ******** **, 20110 • 240-***-**** • ********************@*****.***

Skills

Languages: Speak Spanish fluently

Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales Support ( research market, product, service and client information)

Project Management: Project Management individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes

Experience

Deltek Herndon, VA

Sales Development Representative Intern July 2019- May 2020

Assist with internet research

Work in a close-knit team environment to develop and accomplish a lead generation plan that meets or exceeds quota targets

Research and prospect to make outbound cold calls to prospective customers

Capture accurate and complete information in Salesforce

Red Robin Manassas, VA

Server/Kitchen Assistant September 2018 – September 2019

Supply over 50 customers daily with respectful service in a timely manner so that allowed those customers to come back and want service

Provide over 100 orders in a quick fashion so that allowed ticket time to be green and not red

Five Guys Germantown, MD

Kitchen Cook March 2018 – August 2018

Arranged inventory in an organized fashion which allowed it to be easy to locate whatever is needed

Provided quick and polite service to over 80 customers daily

Education

Year Up, National Capital Region Arlington, VA

Sales/Project Management Training March 2018 – January 2020

Participated in leading national career development program that prepares students for roles in IT support, software development and testing, project management, or frontline sales; program includes college-level coursework, career training, and a 6-month corporate internship

Earned credits through the American Council on Education’s College Credit Recommendation Services; coursework focuses on track-specific content (such as computer hardware and troubleshooting, quality assurance, project management, or customer service), along with Microsoft Office applications, advanced Excel, business writing, and public speaking

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