Customer Service Warehouse Associate

Otila Shumaker

253-***-****

Tacoma, WA *****

*************@*******.***

SKILLS:

● Over 27 years of customer service and administrative experience.

● Strong background in assisting and leading both teams and individuals in all aspects of operations. Excellent organizational skills and a self-starter with the ability to handle multiple tasks.

● Always researching ways to increase profitability and productivity while reducing expenses.

● Great customer-relations background with excellent oral and written communications skills

● Proficient in MS Office Suite: Word, Excel, Access, PowerPoint, and Publishing; Adobe Site; AS/400, MasterMind, Citrix and QuickBooks. EXPERIENCE:

Administrative Coordinator Dec 2022 - March 2023

Coordinated administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinated and managed daily intake and referral processes to ensure positive business growth and development. Processed client and attendant enrollment paperwork. Coordinated authorization processes and meet general customer service objectives to ensure positive business growth and development. Handled specialized tasks and/or projects as assigned. Responsible for behaving in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. Assistant Dispatcher Apr 2021 - Aug 2022 Continental Van Lines Assisted in scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. Relayed information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel. Prepared work orders for crew and received and audited work orders from work crews for accounting. Lead Admin Rep Feb 2018 – Sept 2019 Logic Staffing Coordinated Customer Service Team that included but not limited to providing customer service support; reviewing and resolving customer complaints, inquiries and evaluating team members. Reviewed all department and organization efficiency and performance by identifying opportunities to enhance internal processes and trained new Hires. Dispatcher April 2017 – Feb 2018 Express Professionals Received emergency and non-emergency calls and recorded significant information. Prioritized calls according to urgency and importance. Monitored the route and status of field units to coordinate and prioritize their schedule. Provided field units with information about orders, traffic, obstacles and requirements.Responsible for account customer service, including setting up customer accounts, answering customer questions, problem solving and resolving account billing questions.

Fulfillment Associate May 2016 - Jan 2017 Integrity Staffing Labeled and stockpiled merchandise according to size, shape and type. Boxed, wrapped and packed merchandise in accordance with relevant procedures and standards.

Recorded and managed all impaired or damaged items. Entered data in inventory and software programs.

Warehouse Associate Sept 2014 – May 2016 Lyneer Staffing Load/Unload merchandise from trucks in a timed environment. Received and tracked shipments.

Tracked and documented exact shipment arrival and departure tools. Tagged, labeled and stockpiled merchandise according to size, shape and typed. EDUCATION:

1996 – 1998 - University of Maryland, Undergraduate Studies, US Naval Base, Sigonella, Sicily, Italy.

2005 – 2007 - University of Maryland, Undergraduate Studies-Bus. Admin, Federal Way, WA 98001

REFERENCES: Available upon request.