Customer Service Desk Officer
Resume:
RESUME
VICTORIA AYIREY
** ******* ****** *** ******, DE 19720, USA
E-mail: *******@*****.*** Mobile: 617-***-****
CAREER OBJECTIVE
Dedicated banking professional with 12 years of experience at Branch Banking Solutions, providing excellent customer service and high-quality financial offerings to consumers. To achieve a leading position in the banking sector using all my expertise in the field of finance and management.
EDUCATIONAL BACKGROUND
Master of Business Administration (MBA, Finance) Ghana Institute of Public Administration, 2016-2018
Bachelor of Integrated Development Studies, University of Development Studies 2005 – 2009.
WAEC (General Arts) St Louis Senior High School, 2001- 2004,
WORKING EXPERIENCE
JANUARY 2011 – 2023 AGRICULTURAL DEVELOPMENT BANK
2017-2023 Customer Service Officer /Acting Operations Officer (Osu Branch)
Duties:
Ensuring account mandate forms are correctly filled by customers before opening new account.
Responsible for the following of due process of cheque books requisition, ATM requisition and Statement requisition are properly done before request are forwarded and authorized for processing.
Passing of entries upon issuance of counter cheques, savings withdrawal slips, statement printed, species and reversals of other branch requests during daily operations.
Assisting and ensuring customers fill appropriate portions of vouchers, mandate and instruments.
Forwarding and follow up of scanned cheque images for payment confirmation.
Responsible for the requisition and liquidation of treasury bills with the Treasury/ operation department.
Processing of fixed deposits and Personal Investment Plus.
Ensure that KYC policy is adhered to.
Assist the branch manager to ensure all operational functions are properly performed by all staff
ATM Custodian
Ensure the branch vault is opened and closed on the required and appropriate times
Ensure effective planning and execution of operations
Assist new operation staff with training
Ensure excellent customer service skills are practiced by all staff Manage teller duties and assist customer transactions Handling any other customer complaints.
Cross selling of Bank’s products and Services.
2015-2016 Back Officer (OSU Branch)
Duties:
Processing and clearing of inward and outward cheques
Processing of salaries (Internal and external)
Providing friendly, knowledgeable and helpful customer service to customers
Processing of Outward and internal transfers,
Processing of Remittance and Trade services transactions
Preparing monthly returns
Providing of administrative support to Branch Manager and Operation Performance of supervisory role for Saturday Banking.
Monitoring and Reconciliation of General Ledger.
Issuance and liquidation of banker’s draft.
Processing of SSNIT transactions.
Processing of Transflow transactions
2011-2015 Teller (SUHUM Branch)
Duties:
Payment of customer cheques and receipts of deposits as a teller.
Ensuring cheques instruments and deposits are properly filled before transactions are performed
Sufficient knowledge of customer handbook in order to exhibit superior customer service excellence
Processing of transflow transactions (School fee, sale of E-voucher, DSTV, ECG,
GOTV, Tourism Levy, sale of passport forms)
Processing of WAEC and National service transactions.
Monitoring and reconciliation of General Ledger.
Ensuring that customer spends as much as less time in front of the counter during the processing of a transaction.
Sufficient knowledge of HR policy Manual of the bank.
Nov 2009 – Aug 2010 – National Service Gender desk Assistant
Ministry of Gender, Children and Social Protection formerly Ministry of Women and Children’s Affairs.
Duties:
Provision of general Office assistance to the Gender Desk Officer
Organizing of workshops, Seminars, Fora
Organizing of meetings within the Gender Desk of the Ministry Secretarial services – filing, receiving and dispatching mails.
RESEARCH EXPERIENCE
MBA DISSERTATION
‘’Corporate Governance in the State Owned Enterprises and the Relevance of Privatization’’
BA DISSERTATION
‘’Prospects and Challenges of the National Health Insurance Scheme’’
COMPETENCE
Ability to solve problems
Meeting targets and achieve results
Easy to approach and a Team player
Excellent communication skills
Excellent analytical and numeric skills
Confident working knowledge of Microsoft office and Outlook Express
HOBBIES
Reading
Travelling
Music
LANGUAGES SPOKEN
English, Twi and Kasem
REFEREES
1.Emmanuel Yaw Boafo Obo
(Internal Auditor)
Agricultural Development bank
2.Samuel Apenteng (Agricultural Risk Management Specialist) SOCODEVI, Kumasi, Ghana +233*********
Contact this candidate