Shipping Specialist Customer Service

Clarence R. Warncock

Bridgeport, OH ● *********@***.*** ● 330-***-****

Skills and Qualifications

Excellent oral and written communication skills

SAP, OTM, TMW, Catalyst, People Soft, Rail Optimizer, AS400, Truck Plus, and Pegasus.

Extensive background using computers and multi-line telephone systems.

Advanced customer service skills to work with a diverse population.

Professional Experience

Panther Logistics/ABF Freight; Medina, OH 06/2021 – 06/2022

Part Time Overnight Dispatcher

Planned, scheduled, and tracked all drivers for morning delivery.

Answered calls and handled breakdowns.

Notified customers of any delays and provide estimated time of arrival for deliveries.

Sterling Transport/Grammar Transport; Wooster, OH 07/2018 – 04/2020

Dispatcher

Dispatched 40/55 trucks seven days a week to oil fields in Texas and Oklahoma.

Scheduled pickups and deliveries to refineries.

Handled all issues with customers and answered phone calls and emails at all times of the day to maintain communication, efficiency, and schedules.

XPO Logistics; Dublin, OH 08/2015 – 07/2018

Dispatcher

Dispatched for Intermodal Transportation of 20 – 40 loads per day.

Scheduled trucks for pick up and delivery to and from railroad.

Verified all order arrivals.

Kelly Service/ Univar; Chicago, IL 07/2014 – 08/2015

Dispatcher

Less than load (LTL) scheduler for Univar Chemicals.

Scheduled all pickups and deliveries.

Kuntzman Trucking; Alliance, OH 12/2013 – 03/2014

Dispatcher

Scheduled and dispatched for common carriers and 45 companies and owner-operators.

Utilized a computer to record and communicate information.

Scott’s Miracle Grow/ Spectrum Brands; Orrville, OH 01/2003 – 08/2013

Shipping Specialist

Set flatbed rates for regional loads.

Routed and scheduled deliveries, inbound and outbound, up to 80 per day.

Used quick thinking and good communication to handle any issues that arose.

Education

Belmont Career Center; St. Clairsville, OH

Diploma

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