Business Dining Claims Associate

214-***-**** *********.****@*****.***

Skills & Abilities

· Customer Service; Data Entry; Excellent Phone Etiquette; Organized; Sharp Problem Solver

· Ability to handle multiple tasks and maintain confidentiality

· Detail oriented, strong work ethic, Great working independently and team collaborations

· Highly Experienced with Microsoft Office

Highly Experienced with Salesforce

Experience

CLAIMS ASSOCIATE BANK OF AMERICA- ACCOUNT TECHNOLOGIES NOVEMBER 2020 - OCTOBER 2022

-Reviewed fraudulent activity on Customer's accounts

-Resolved Claims within required time frame efficiently and correctly

-Reviewed and resolved account disputes and unauthorized bank transactions

-Responsible for adhering to established service level agreements

-Made complex decisions based on analytical research and Judgement

-Handled escalated issues by successfully navigating organization, while mastering multiple systems

BUSINESS DINING PRICEWATERHOUSECOOPERS NOVEMBER 2018 - MAY 2020

·Delivered exceptional, fast, and friendly service

·Provided product information such as weekly specials and customers/client concerns

·Prepared a variety of foods according to customers' orders create your own or menu recipes

· Cleaned all work areas and equipment in accordance to safety regulatory standards·

·Presented excellent customer service with a positive demeanor when dealing with customer concerns

·Assisted with Inventory and create orders based on business needs

HOSPITALITY BAYLOR, SCOTT & WHITE AUGUST 2014 - NOVEMBER 2018

Hospitality Lead (May 2016- November 2018)

· Organized and Prioritized work flow and daily assignments

· Created Weekly schedules to ensure quality and safety

· Provided training and safety tips for new employees

· Maintained inventory report and create orders based on needs

· Collected orders and ensured requests are appropriate for Patient’s Diets

· Provided Daily Face to Face Customer Service with Patients

· Deescalated Irate Customers and handle Customer Complaints

· Promoted to Lead in May of 2016

Tray line Associate (August 2014- May 2016)

· Preformed prep work such as washing and cleaning areas

· Assisted in preparing dishes in a timely manner

· Cleaned all work areas and equipment in accordance to safety regulatory standards

HOME HEALTHCARE AIDE COMMUNITY CONNECTIONS FEBRUARY 2017- MARCH 2018

· Provided in home health care for disabled and impaired patients

· Maintained detailed patient logs for each patient and scheduled Doctors' appointments

· Organized daily schedule to meet the needs of patients

· Assisted patients with daily personal care routines such as feeding, bathing and dressing

Education

·HIGH SCHOOL DIPLOMA

·SOME COLLEGE

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