Data Entry Customer Service
Resume:
GLORIA BATISTA
Charlotte, NC
*****************@*****.***
Dedicated to helping clients meet and exceed their goals by providing workforce solutions that maximize productivity and increase retention. Experienced Operations with a demonstrated history of working in the HR, Operations, and Client Services. Skilled in Communication, Management, Time Management, Team Leadership, and Payroll.
SKILLS
Excellent communication
Data Entry
MS Office (Word, Excel, Outlook, PowerPoint)
Talent Acquisition
Human Resources
Relationship Management
Bilingual in English/Spanish
EXPERIENCE
Jan 2022 – Present
IT Recruiter (Remote)
Strategic Staffing Solutions
Work with Client to obtain qualified job requirements and educate Client on S3 service offerings and process.
Proactively initiate new client partnerships with targeted accounts & org chart development
Promote Client development and build relationships with prospective Clients through office visits, presentations, and negotiations.
Identify potential opportunities with companies through research, referrals, and networking.
Handle up to 10 req
Reviewed applicants via ATS.
Source in ATS and external sites.
Created and updated candidate records.
Provided continuous correspondence to candidates and hiring partners.
Nov 2021 - Feb 2022 (Contract)
People Operation Coordinator
Pega System., Remote
Provide prompt, courteous and accurate customer service-oriented interactions with candidates, hiring managers and other stakeholders.
Coordinate candidate information by maintaining high level of accuracy in our applicant tracking system.
Provide support, advice and guidance on any People Operations related queries and self-manage your service delivery to ensure that SLAs and satisfaction is exceeded.
Ensure a seamless candidate onboarding process
Establish and maintain effective working relationships at all levels of the organization
NOV 2020 - AUG 2021
HR Administrative and Recruiter
RGA Enterprises Inc., Charlotte, NC
Formed and maintained employee records.
Updated databases internally, such as sick and maternity leave
Recruited and processing new hires.
Conducted background checks, drug screens, handled onboarding paperwork, I-9 verifications and E-Verify.
Conducted new hire orientation.
Tracked attendance and point system.
Prepared and amended where necessary HR documents, i.e. employment contracts and recruitment guides.
Reviewed and renewed company policies and legal compliance.
Communicated with external partners.
Reported regularly on HR metrics, such as company turnover using Excel and PowerPoint.
Served as the first point of contact for employees on any HR related queries.
Assisted with payroll by providing the department with relevant employee information, i.e. holiday and sick days taken.
Helped with various arrangements internally, from travel to processing expenses.
DEC 2018 - OCT 2020
Onsite Manager
DecisionPath HR, Charlotte, NC
Full cycle recruiter.
Recruited superior candidates from a wide variety of databases based on skill sets, previous experience and other crucial qualifications.
Arranged and conducted personalized interviews with possible candidates.
Processed associates by performing drug screens, background checks, I-9 verifications, E-Verify, WOTC paperwork, tax information, and benefits.
Handled client relations by executing daily check-ins, creating weekly reports to assist the clients’ organization, and possessing the ability to listen and identify any issues or concerns
Managed branch payroll by calculating hours from various platforms such as ADP, PeopleNet, and Kronos, then following up with invoices.
Assisted with potential sales strategies and marketing for the Rock Hill branch.
Successfully identified and placed top IT talent by sourcing from various outlets including applicant tracking systems, job boards, networking events, and referrals.
Screened qualifying candidates on skill set, education, and experience to match them with desired roles
Performed essential negotiations with candidates, ensuring both parties were comfortable with established rates.
Reported regularly on HR metrics using Excel and PowerPoint.
Generated new sales leads for client managers to expand business and grow company.
Built and maintained positive relationships with consultants throughout process and after hiring.
Sustained large network of candidates in all technical fields.
EDUCATION
Pursued Associate’s Degree, 2014 - 2015
Central Piedmont Community College, Charlotte, NC
ESL Certificate, 2014
Central Piedmont Community College, Charlotte, NC
High School Diploma, 2013
Luis Ernesto Gomez Uribe, Dominican Republic
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