Security Agent Costumer Service

AMBRIA N. ALLEN

****Cowles Mountain Blvd. Apt Z-*3 La Mesa Ca, 91942 **.********@*****.*** 619-***-****

OBJECTIVE

To obtain employment in a career oriented positon with opportunities for advancement.

SKILLS & ABILITIES

• Highly personable customer service professional with experience in customer

Satisfaction.

• Outstanding communication skills.

• Monitoring skills and suggesting corrective actions.

• Ability to convey important information effectively.

• Talent for identifying customer needs and presenting appropriate service.

• Expertise in resolving escalated customer service issues.

• Dealt with a diverse customer population.

• Able to speak, read, and write fluently in English.

• Proficient with Microsoft Office System

Executive Report and Navigate 0.5

EXPERIENCE

SECURITY AGENT UCSD MEDICAL CENTER

03/2016- PRESENT

• CONTROLLED ACCESS TO HOSPITAL PREMISES, ISSUED SECURITY PASSES AND DIRECTED VISITORS

TO APPROPRIATE DEPARTMENT

• ATTENDED TO PATIENTS WITH SPECIAL NEEDS

• PATROLLED ASSIGNED AREAS

• ENSURED SAFETY OF PATIENTS, STAFF AND VISITORS.

• CHECKED IDENTIFICATION OF VISITORS

• OPERATED SECURITY CONTROL-ROOM EQUIPMENT TO MONITOR HOSPITAL ACTIVITIES

SECURITY OFFICER 2, US SECURITY

02/2015-03/2016

• Controlled access to hospital premises, issued security passes and directed visitors

to appropriate department

• Costumer Service

• Patrolled assigned areas

• Ensured safety of patients, staff and visitors.

• Checked identification of visitors

• Operated security control-room equipment to monitor hospital activities

SEA WORLD SAN DIEGO PARK, SECURITY

06/2015-09/2016

• Foot Patrol the park.

• Conducted searches for any contraband on property.

• Attended safety drills as needed.

• Conducted crowd control.

EDUCATION

SAN DIEGO JOB CORPS, IMPERIAL BEACH,CA

ADULT TECHNICAL TRAINING PROGRAM ADMINISTERED

CONCORD CAREER COLLAGE, SAN DIEGO,CA

Professional Medical Certification programs

CERTEFICATIONS

California Guard Card

Taser Certificate

Firearm Permit

Defensive tactics

CPR

IHASS

CPI

REFERENCES

Available upon request

Contact this candidate