Scrum Master, project manager, project coordinator, business analyst

LILIAN YERIMA

Email: ************@*****.*** Phone: (972) -209-5902

Professional Summary

Results-focused, Scrum Master with six plus years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.

Strong ability to lead teams, Coach/Mentor, develop User Stories and establish lightweight software configuration management. Experience in defining projects/initiatives with clear goals, objectives and protocols. A good mastery of collaboration with multiple team members across different geographic areas alongside tracking progress against timeline, milestones and budget revise as needed.

Technical Skills/Tools/Techniques

JIRA/confluence

Rally

ITSM Connect

Risk Management.

Microsoft Office, Outlook.

Couching

Conflict Managements

Strong customer service skills.

Excellent time management

Skills and ability to organize,

Prioritize and handle multiple tasks.

Project Management Tools

Budgets, Personnel, Written communication

Budget, Problem solving, skills

Coach, Process improvement

Project Management

Detail Oriented, Real time

Documentation, Risk Management

Microsoft Office, Strategic

Problem Management

Professional Experience

Metro social media Dallas, TX

Sr. Scrum Master April 2022 to Present

Responsibilities:

Led and coached Scrum team responsible for developing software products and automated tools for financial services

Evangelized Agile Methodology throughout the organization to improve communications between IT, Engineering, Product Management, and Business; providing transparency and obtaining great business value

Increased team velocity by 15% within the first 3 months of Agile adoption by incorporating capacity planning into sprint planning sessions

Facilitated scrum ceremonies (backlog refinement, sprint planning, retrospectives, daily standups, etc.)

Enacted change and continuous improvement increasing the productivity of Scrum teams by 15% and the quality of deliverables by 30%

Analyze current process standards and metrics in order to provide solutions for improvements

Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes

Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions

Inform respective teams on process improvement and re-engineering strategies.

Worked closely with the project manager to create compressive action plans concerning resources, time frames and the overall project process.

American Express, Arizona January 2022 – March 2022

Scrum Lead/ Project Manager II

Responsibilities:

Provide visibility of work progress using ITSM Connect management tool, through the creation of Virtual Task Boards.

Help team members create and manage their personal Task boards to assist in Problem Management.

Assist Product owner in the creation of User Stories as well as grooming/ refining the backlog.

Facilitating discussions and conflict resolution while providing all support to the team.

Constant communication between Production Support team and Product Owner on a regular basis.

Ability to support multiple teams across different project domains.

Coordinate with other Project Managers across different projects on managing dependencies in order to achieve a common goal of product increment.

Managing the deployment of deliverables by monitoring progress and tracking roadblocks.

Conducting regular meetings and managing documentations and reports to ensure the project satisfies all requirements.

ITC Management Group Dallas, TX February 2019 - December 2021

Sr. Scrum Master

Responsibilities:

Coaching product owner: helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding.

Assist Product owner to write user stories, prioritize and estimate the stories.

Synchronize with stakeholders to define, understand requirements and version control for upcoming releases.

Utilize aspects of Kanban, Scrum, and SAFe simultaneously to address complex agile projects across teams.

Coach, mentor and guide agile teams to be self-organized, cross-functional as well as implement agile best engineering practices namely: (rigorous refactoring, continuous integration, TDD, BDD, Pair Programming, Jira, INVEST criteria, Confluence, Peer Review).

Facilitating discussions and conflict resolution while providing all support to the team using a servant leadership style whenever possible, leading by example.

Promoting and empowering teams by shielding the teams as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries

Help teams in preparation for ART activities, including Quarter release Planning, Art sync, System Demos, Inspect, and adapt.

Organize and facilitate time-boxed events: Backlog Grooming, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospective, and Release Planning.

PI Planning Event, System Demo’s and Solution Demos

INOTECH Global Madison Wisconsin January 2016- December 2018

Scrum Master

Responsibilities:

Support & coach the product owner, build collaborative relationships effectively in the role as well as communicate extensively with the global community, identify and remove impediments while maintaining a healthy and transparent team

Function as a servant leader by teaching, mentoring, and facilitating the agile mindset. Using knowledge of supporting agile frameworks to drive continuous improvement

Facilitate team’s progress toward the goal and commitments through improvement in quality, predictability, flow and velocity

Facilitates ceremonies including daily stand ups, backlog refinement, sprint planning, team demos & retrospectives. Attends Scrum of Scrums

Focuses on improving team dynamics, performance & management of conflicts all the while exhibiting agile and Scrum principles and values in all actions

Facilitates preparation and readiness for ART ceremonies and supports the team and ART estimate, help coordinate with the other teams on the Agile Release Train

Provide visibility of work progress using Jira reporting tools for sprint velocity, burndown/burnup charts

Guide and train project lead engineer in quick decision making, while improving development team level to be self-organize, self-manage and produce high-quality business value which meets sprint goal and acceptance criteria

Helped teams to solve problems rather than provided solutions.

Utilized JIRA to monitor workflow within a Scrum environment.

Shield the entire scrum team from external distractions.

Monitor and track the status of iterations/releases and ensure work progress visualization on the scrum board.

Cambridgeshire Care Ltd, Peterborough.

Assistant Project Coordinator/ Scrum Intern (Volunteer) September 2014 - December 2015

Responsibilities

Utilized JIRA to monitor workflow within a Scrum environment.

Use key Scrum metrics (burndown, velocity charts) to help deliver committed work.

Maintaining key program performance data for evaluation to support key decision-making program performance analysis

Facilitating- Daily Scrums, retrospectives, stakeholder meetings and software demon’s

Communication between Scrum team and Product Owner on a regular basis

Working closely with PO in backlog Management and continuous delivery of features

Removing obstacles for the team by escalating issues to leadership

Certifications

●Certified Scrum Master (PSM1 certification), Scrum.org.

●Dallas Scrum Meet-up – Member Since 2018

●SAFe Agile communities of practice- Member

Education:

●Master of Science- Business Administration (MBA) Anglia Ruskin University, United Kingdom

●Master of Science- International Hospitality Management (MSc) Cardiff Metropolitan University, United Kingdom.

●Bachelor of Arts- Women’s Studies and Mass Communication University of Buea, Cameroon

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