Customer Service Store Manager
Resume:
S U Z A N N E S U T T O N
*************@*****.***
Amherst, Ohio 44001
PROFESSIONAL SUMMARY
Motivated Department Supervisor experienced in meeting and exceeding expectations and goals for customer service, sales, and profitability. Model best in class customer service to team members and instill importance of cultivating customer loyalty and retention. Work with store team to manage presentation at department level and drive sales.
SKILLS
Staff training and development Problem resolution
Sales growth Customer service
Conflict de-escalation Employee training
Customer engagement Inventory management
EXPERIENCE
Department Supervisor, Gabes, Feb 2021 - Current, Elyria, Ohio Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications. Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions. Inbound Stower/Recieving Dock, Amazon, Nov 2019 - Feb 2021, North Randall, Ohio Compared shipments with paperwork to identify and fix order problems. Prepared outgoing shipments by assembling, addressing and routing over 100's of packages per day.
Examined and unpacked incoming shipments to locate damaged items. Department Supervisor, Lowes, Jan 2019 - Nov 2019, Amherst, Ohio Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications. Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing. Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
SS
Assigned tasks to department members and assisted associates in meeting customer needs.
Department Supervisor, Home Depot, Dec 2004 - Jan 2019, Avon, Ohio Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing. Reviewed and evaluated employee performance and provided leadership opportunities for professional development.
Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications. Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers.
Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions. Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.
Assigned tasks to department members and assisted associates in meeting customer needs.
Processed freight, implemented price changes, and stocked department shelves directly or through team oversight.
Handled personnel issues in-person through effective motivational and disciplinary strategies.
Stocked, rotated, and marked product to maintain displays and promote sales. Trained employees in department policies and procedures, as well as sales techniques and customer service strategies.
Supervised day-to-day employee activities and Servic Desk department functions, including setting assignments and coordinating schedules. Implemented and improved merchandising strategies to achieve department sales goals.
Taught employees to provide prompt and courteous service and how to handle many situations without input.
Store Manager, Subway, Sep 2001 - Dec 2004, Sandusky, Ohio Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Evaluated store associates regularly to spot and develop new leadership talent. Recognized for excellence in building and motivating management and hourly teams. Met regularly with department leaders to update policies and improve team performance.
May 1983
Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern. Built partnerships with area businesses to raise brand awareness and increase referrals. Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards. Store Manager, Subway, Sep 1995 - Jun 2000, Jacksonville, North Carolina Encouraged team-oriented culture with common sales, service, and productivity goals.
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Built partnerships with area businesses to raise brand awareness and increase referrals. Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Evaluated store associates regularly to spot and develop new leadership talent. Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards. Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern. EDUCATION
High School Diploma
Irmo - Irmo, South Carolina
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